Artificial intelligence is rapidly reshaping the workforce, prompting both excitement and concern across industries. CBS News business analyst Jill Schlesinger highlights how companies are increasingly integrating AI into daily operations, from automating routine tasks to enhancing decision-making processes. In sectors like customer service, finance, and healthcare, AI tools are streamlining workflows, reducing response times, and improving accuracy. One of the most visible impacts is in job automation. Repetitive, rule-based roles—such as data entry, basic accounting, and customer support—are being handled by AI-powered systems, leading to efficiency gains but also raising concerns about job displacement. However, Schlesinger notes that while some roles are being transformed or eliminated, AI is also creating new opportunities in areas like AI training, oversight, and ethical governance. She points out that many companies are not replacing workers outright but instead using AI to augment human performance. For example, doctors are using AI to analyze medical images faster, lawyers are leveraging AI to review contracts, and marketers are using it to personalize campaigns. In these cases, AI acts as a co-pilot, allowing professionals to focus on higher-level thinking and creativity. Still, the transition is not without challenges. Workers are grappling with uncertainty about job security, and there’s growing debate about how to manage the shift. Schlesinger emphasizes the need for upskilling and reskilling programs to help employees adapt. Employers, she says, have a responsibility to invest in training so that workers can thrive alongside AI rather than be left behind. Another key issue is bias and transparency. AI systems trained on flawed or incomplete data can perpetuate inequalities, making it essential for companies to ensure accountability and fairness in their AI deployment. Regulatory scrutiny is increasing, with governments exploring rules to govern AI use in the workplace. Ultimately, Schlesinger argues that AI’s impact on the workforce won’t be a simple replacement of humans by machines. Instead, it’s a transformation of work itself—requiring new skills, new mindsets, and a commitment to inclusive growth. The future of work, she concludes, will be defined not by whether AI replaces jobs, but by how well organizations and individuals adapt to collaborate with it.