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AI-Powered Payee Match Boosts Fraud Detection by 300% in First Year, Says Q2 Holdings

Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of digital transformation solutions for financial services, announced today that Enhanced Payee Match, an AI-driven upgrade to its Centrix Exact/Transaction Management System (ETMS) for Positive Pay, has delivered substantial results for customers in its first year. The enhancement leverages machine learning models to improve the detection and prevention of check fraud, helping financial institutions identify suspicious transactions with greater accuracy and speed. Since its launch, Enhanced Payee Match has enabled customers to detect three times more suspected fraud cases compared to previous systems. This significant increase in detection capability stems from the AI’s ability to analyze patterns in payee data, transaction history, and behavioral signals to flag anomalies that might otherwise go unnoticed. The technology enhances traditional Positive Pay by cross-referencing payee information—such as names, account numbers, and routing details—against historical transaction data and known fraud patterns. By identifying subtle discrepancies or unusual payee behavior, the system helps banks and credit unions proactively block fraudulent checks before they are processed. Financial institutions using the upgraded solution have reported faster fraud response times, reduced manual review workloads, and improved confidence in their payment security. The AI model continuously learns from new data, adapting to evolving fraud tactics and improving performance over time. Q2 emphasized that Enhanced Payee Match is part of a broader strategy to integrate artificial intelligence into core banking operations, helping clients strengthen risk management while enhancing the customer experience. The success of the feature in its first year underscores growing demand for intelligent, automated tools in the financial services sector, particularly as check fraud remains a persistent threat despite the shift toward digital payments. As cybercriminals increasingly target payment systems with sophisticated schemes, AI-powered solutions like Enhanced Payee Match are proving essential in staying ahead of fraud. Q2 plans to expand the capabilities of its AI-driven tools across additional products in the coming months.

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