Flynn Group Deploys Ziosk Technology at Over 460 Applebee’s Locations to Enhance Customer Experience and Boost Operations

DALLAS—(BUSINESS WIRE)—Ziosk, a leading provider of pay-at-the-table technology and a top SaaS hospitality platform for restaurants, has announced a strategic partnership with Flynn Group, the world’s largest franchise operator. This collaboration will see Ziosk's comprehensive suite of solutions integrated into over 460 Applebee’s locations across the United States, aiming to optimize technology infrastructure, enhance the guest experience, and boost operational efficiency. Flynn Group, known for its extensive network of restaurant franchises, has chosen Ziosk to revolutionize the dining experience at its Applebee’s outlets. The deployment of Ziosk’s technology will allow guests to place orders, browse menus, and make payments directly at their tables, streamlining the service process and reducing wait times. Additionally, Ziosk's digital menu boards and interactive kiosks will provide dynamic content that can be updated in real-time, ensuring that customers are always informed about the latest menu items, promotions, and nutritional information. The partnership also addresses key operational challenges faced by the hospitality industry. By integrating Ziosk’s technology into their existing systems, Flynn Group can gain valuable insights through advanced analytics and reporting tools. These tools will help managers track customer preferences, identify peak service times, and manage labor more effectively. Such data-driven decisions can lead to cost savings and improved customer satisfaction, making the restaurants more competitive in a rapidly evolving market. Ziosk’s CEO, John Paul Engel, expressed enthusiasm about the collaboration, stating, "We are thrilled to partner with Flynn Group, a leader in the restaurant franchise sector. Our technology is designed to not only improve the guest experience but also to support the operational backbone of their business. We believe this partnership will set a new standard for how restaurants leverage technology to meet the needs of modern diners." For Flynn Group, the decision to adopt Ziosk’s solutions aligns with its broader strategy to enhance the dining experience and drive operational improvements through technology. Greg Flynn, CEO of Flynn Group, commented, "Our focus has always been on delivering a high-quality experience to our guests. Ziosk’s innovative solutions will allow us to do just that, while also providing our teams with the tools they need to operate more efficiently. We are excited about the potential this partnership brings to our Applebee’s locations." The implementation of Ziosk’s technology at these Applebee’s locations is part of a larger trend in the restaurant industry towards leveraging digital solutions to meet changing consumer expectations. As diners increasingly demand convenience and flexibility, the integration of pay-at-the-table options, digital menus, and other interactive features can significantly enhance their overall experience. This move by Flynn Group is particularly timely as many restaurants are looking for ways to recover from the disruptions caused by the pandemic and adapt to a new normal. Ziosk has been at the forefront of this technological transformation, working with numerous restaurant chains to modernize their operations and meet the evolving needs of their customers. Their platform includes features such as: Tableside Ordering: Guests can place orders directly from their tables using intuitive tablets, reducing the need for constant waiter interactions and speeding up the service process. Digital Menu Boards: Dynamic displays that can be easily updated to reflect new offerings, specials, and dietary information. Pay-at-the-Table: Allowing customers to pay and leave without waiting for a server, enhancing convenience and reducing transaction times. Advanced Analytics: Providing restaurant managers with detailed data on customer behavior, order trends, and more, which can be used to optimize staffing, inventory management, and marketing strategies. By partnering with Ziosk, Flynn Group is positioning its Applebee’s restaurants to stay ahead of the curve in an industry that is undergoing significant changes. The deployment of these solutions is expected to not only attract tech-savvy customers but also retain loyal patrons by offering a seamless and efficient dining environment. This partnership marks a significant step forward in the restaurant technology landscape, demonstrating the growing importance of integrated tech solutions in enhancing both the guest experience and operational performance. With these advancements, Flynn Group and Applebee’s are poised to thrive in a future where technology plays an increasingly central role in the restaurant industry.