ISG Launches Study on Public Sector Consulting Services in U.K. and Australia for September 2025 Report
Information Services Group (ISG), a leading global technology advisory firm, has initiated a comprehensive research study to evaluate the strengths and unique differentiators of companies providing strategy, consulting, and managed IT services to public sector organizations in the U.K. and Australia. The findings will be published in two detailed ISG Provider Lens™ reports titled "Public Sector Services and Solutions," set for release in September 2025. ISG aims to assist enterprise buyers in assessing their existing vendor relationships and exploring potential new engagements by providing a robust analysis of available services and solutions. This research will also support ISG's advisors in making informed recommendations to their clients. The public sector, including government agencies and institutions, plays a crucial role in economic stability, infrastructure development, and social progress. These entities are responsible for delivering essential services and goods to citizens, emphasizing their well-being and fostering socioeconomic growth, particularly in underserved regions. According to Iain Fisher, ISG's director for Future of Work, Customer Experience, and ESG, the public sector is increasingly turning to public-private partnerships to enhance efficiency and deliver better outcomes. Fisher highlights the importance of these collaborations, noting that they allow the public sector to leverage the innovative strategies and specialized expertise of private companies to meet critical citizen needs. The research methodology involves distributing surveys to over 140 providers in the public sector services and solutions market. ISG's global advisory team will then analyze the data to create five quadrants representing the typical services purchased by public sector agencies. These quadrants will provide a clear framework for understanding the diverse range of services and solutions available, helping both public sector organizations and private enterprises align their resources more effectively. The U.K. and Australia reports will delve into the global public sector services and solutions market, focusing on the specific products and services offered in these regions. Lead author Harish B. will spearhead the research, ensuring that the reports are thorough and insightful. The findings will be valuable for government agencies looking to improve their IT and consulting services and for private companies seeking to gain a competitive edge in the public sector market. To ensure the accuracy and relevance of the research, ISG is actively soliciting input from existing and potential enterprise customers. An online survey has been made available, and participants will receive a copy of the final report in exchange for their feedback. This approach integrates empirical, data-driven research with real-world experiences, enhancing the reliability and practicality of the analysis. The ISG Provider Lens™ Quadrant research series is renowned for its unparalleled depth and breadth, combining market data with insights from ISG's advisory team. The 2025 reports will feature expanded customer experience (CX) data, a crucial component in understanding the effectiveness of provider services. This data comes from ISG's continuous CX research, which measures the actual experience of enterprises using specific services and solutions. Established in 2006, ISG has built a reputation for providing trusted, cutting-edge advisory services to over 900 clients, including 75 of the world's top 100 enterprises. With a focus on leveraging AI, the firm aims to help organizations achieve operational excellence and faster growth. The company's global reach and in-house expertise—including 1,600 professionals working together—make ISG a go-to resource for maximizing technology value. Industry insiders and experts have praised ISG's initiative, highlighting its potential to bring much-needed transparency and guidance to the public sector services market. The research is expected to offer actionable insights that could significantly enhance public sector operations, particularly in technology and consultancy. By facilitating better decision-making and resource allocation, ISG's study is poised to strengthen the partnerships between public and private sectors, ultimately benefiting citizens and driving broader socioeconomic improvements. ISG's commitment to detailed, data-driven analysis and real-world customer feedback sets a new standard in market research, making it an invaluable tool for both buyers and providers. The upcoming reports on the U.K. and Australian markets are anticipated to be a key reference point for anyone involved in public sector consulting and managed IT services.
