Eckoh, the global leader in secure customer engagement for both human and AI agents, has announced a strategic partnership with boost.ai, a trusted innovator in AI-powered customer experience solutions. The collaboration represents a significant advancement in the development of conversational AI, combining boost.ai’s cutting-edge generative AI capabilities with Eckoh’s industry-leading security infrastructure. The partnership enables enterprises in highly regulated sectors—such as financial services, healthcare, and utilities—to deploy advanced AI-driven customer interactions with confidence. By integrating boost.ai’s intelligent conversational agents with Eckoh’s fully compliant platform, organizations gain access to powerful AI functionality while maintaining the highest standards of data protection and privacy. Eckoh’s platform is accredited to PCI DSS Level 1 and SOC 2 Type II, ensuring that sensitive customer data—including payment information—is securely processed and stored. This compliance is critical for businesses operating in regulated environments where data breaches can have serious legal and financial consequences. With this collaboration, companies can now deliver faster, more personalized, and context-aware customer experiences across voice, chat, and messaging channels—all while adhering to strict security and regulatory requirements. The integration allows AI agents to handle complex customer inquiries, process transactions, and escalate issues seamlessly, all within a secure and auditable environment. The partnership underscores a growing trend: as generative AI becomes central to customer service, security and compliance are no longer optional—they are foundational. By uniting innovation with robust protection, Eckoh and boost.ai are setting a new benchmark for responsible AI deployment in mission-critical industries.