xtype, the Technical Governance Platform for ServiceNow, has launched its 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum in New York. Building on the success of last year’s inaugural report, the survey invites ServiceNow customers worldwide to share insights on governance, AI adoption, and platform return on investment as organizations continue to scale their use of the Now Platform and integrate generative AI capabilities. The comprehensive survey aims to uncover how platform teams manage growing complexity, enforce technical governance, and prepare for AI-driven transformation—all while balancing speed, compliance, and scalability. It will assess operational realities across environment sprawl, change control, upgrade strategies, and audit readiness, providing a benchmark for the current state of ServiceNow delivery. Ron Gidron, CEO of xtype, emphasized the importance of governance in today’s complex landscape. “The 2025 report revealed a fundamental truth: ServiceNow isn’t a single system — it’s an ecosystem of interconnected instances spanning production, development, test, training, and regional environments,” he said. “Without proper technical governance, managing this complexity creates blind spots, security risks, and productivity losses that directly erode platform ROI. The 2026 survey will help teams benchmark their maturity, identify gaps, and learn from peers who are successfully scaling safely and delivering faster.” As enterprises expand their ServiceNow footprints and adopt advanced features like Gen AI and Agentic AI, effective technical governance has become essential to maintaining security, compliance, and delivery velocity. Scott Willson, Head of Product Marketing at xtype, noted, “ServiceNow is one of the most strategic investments enterprises make. Without strong technical governance, that investment is at risk. This research offers teams a clear view into how their peers are tackling operational challenges, managing scale, and building the foundation for AI and future innovation. Whether you’re just getting started or leading a large platform team, these insights will help you deliver smarter, faster, and safer.” The 2026 State of ServiceNow Operations Survey is open to ServiceNow customers and takes about five minutes to complete. It covers key areas such as environment management, change governance, upgrade planning, AI integration, and audit preparedness. Participants will receive early access to the full 2026 report, which will be published in Q1 2026. To take part in the survey, visit the official participation link. Founded in 2020, xtype is the first and only technical governance platform built specifically for multi-instance ServiceNow environments. It provides platform teams with real-time visibility, control, and automation to accelerate delivery while maintaining compliance. Trusted by global leaders in banking, insurance, and healthcare, xtype helps organizations reduce risk, enforce policies, and move faster with confidence. Learn more at www.xtype.io. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.