Calabrio Launches Revolutionary Performance Management Solution at CCW Las Vegas 2025, Aiming to Boost Agent Efficiency and Customer Satisfaction
Calabrio Launches Revolutionary Performance Management Solution at CCW Las Vegas 2025 MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, a leading workforce performance company, has introduced its cutting-edge Performance Management solution at Customer Contact Week (CCW) Las Vegas 2025. This event, one of the largest gatherings for customer experience professionals in North America, sees Calabrio unveil a comprehensive platform designed to revolutionize performance management in contact centers. By integrating essential functions such as performance data, coaching, quality reviews, and more, Calabrio aims to reduce employee turnover, enhance productivity, and optimize customer outcomes. "Modern agents and managers need more than just tools; they need a competitive edge," stated Dave Rhodes, CEO of Calabrio. "Our Performance Management solution offers a streamlined, intuitive approach that enhances team performance through intelligent workflows, rapid decision-making, and tangible results. With this solution, there’s no complexity and no need for additional systems—just a better way to support our workforce." Simplifying and Enhancing Agent Support The Calabrio ONE suite provides agents with the visibility, recognition, and growth tools they value most. The new Performance Management solution is specifically tailored to modern contact centers, offering a unified approach to measuring, coaching, and improving team performance. This ensures that customer experiences are consistently elevated. What sets this solution apart is its all-encompassing approach to contact center performance. It features automated quality monitoring for consistent scoring and actionable coaching insights, advanced tools for identifying emerging trends in customer interactions, real-time analytics to enhance agent workflows, and robust scheduling features like Vacation Planner Pro and Activity Requests. These elements work together to create a cohesive and efficient system that supports both agents and managers. Showcasing at CCW Las Vegas Attendees of CCW Las Vegas on June 11-12 can visit Calabrio's booth to see the Performance Management solution in action. Product experts will be on hand to demonstrate the solution's capabilities, discuss its features, and answer any questions from interested professionals. About Calabrio Calabrio is a trusted partner to many leading brands, providing a digital foundation for customer-centric contact centers. The Calabrio ONE workforce performance suite integrates connected data, AI-powered analytics, automated workforce management, and personalized coaching to maximize agent performance and ensure customer satisfaction. By unifying workforce optimization (WFO), agent engagement, and business intelligence into a single, cloud-native platform, Calabrio offers a solution that adapts to and enhances various business needs. Calabrio, Calabrio ONE, and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned are the property of their respective owners. To stay updated, follow Calabrio on LinkedIn and X.