Brooke Grant, a change manager at Salesforce, was notified via Slack by the company’s internal AI Career Agent about an open role in sales enablement. Despite having no direct sales experience, the AI platform highlighted her transferable skills in sales, AI, and customer success, giving her the confidence to apply. By March of the same year, Grant had secured the position. This successful transition is part of Salesforce's broader initiative to leverage AI for internal career development and hiring. Last year, Salesforce introduced Career Connect, an AI-powered internal talent marketplace designed to infer skills based on an employee's job history and help create personalized career paths. Users can log in, update their profiles, and receive recommendations for career advancement. During the initial three-month pilot involving 1,200 employees across various teams, 74% of participants were active on the platform, and nearly 40% enrolled in suggested courses and training programs. Remarkably, 28% of participants applied for internal jobs, with over 90% of those roles discovered through Career Connect. To further integrate these career development tools, Salesforce created a Slack version called Career Agent. This chatbot provides employees with actionable insights, recommending courses, suggesting relevant contacts, and alerting them to job opportunities based on their interests. For instance, Career Agent helped an employee with 19 years of experience in HR transition to a cybersecurity role by connecting him to a mentoring program with a seasoned cybersecurity professional. Nathalie Scardino, Salesforce’s president and chief people officer, noted that the company filled 50% of its roles internally in the first quarter of 2025, thanks to initiatives like Career Agent. These efforts come as Salesforce faces significant changes in its workforce due to advancements in AI. CEO Marc Benioff previously announced a hiring freeze on engineers in 2025, citing a 30% productivity increase from new tools. To prepare for this transformation, Salesforce is focusing on reskilling and upskilling its current employees. A recent survey conducted by the company and published on Monday highlights the broader trend in workforce transformation. The study, which included 200 chief people officers, chief human resources officers, and other global HR leaders, found that 23% of the workforce is expected to be redeployed into new roles within the next two years. Additionally, 80% of the surveyed CHROs are planning to reskill employees to seize future opportunities. Industry insiders commend Salesforce for its proactive approach to workforce development. The integration of AI career coaches and internal talent marketplaces not only enhances employee satisfaction and retention but also aligns with the company’s strategic vision. By providing transparent pathways and resources for career growth, Salesforce is setting a benchmark for how businesses can adapt to technological changes while maintaining a skilled and motivated workforce. Salesforce, known for its cloud-based customer relationship management (CRM) solutions, continues to innovate in both its products and internal operations, positioning itself as a leader in the tech industry.