TELUS Numérique has announced an expansion of its partnership with Sumsub, a leading platform for user journey security, to provide comprehensive end-to-end identity verification and fraud prevention solutions. This partnership is aimed at enhancing the security measures for TELUS Numérique’s clients, enabling them to onboard customers and employees securely while adhering to international compliance requirements. Since 2024, TELUS Numérique has successfully utilized Sumsub's platform for secure identity verification and integration of AI-driven remote tasks. Now, with the expanded partnership, these capabilities are extended to sectors like banking, finance, insurance, and telecommunications, where trust and compliance are paramount. According to a 2025 report by Everest Group, the global demand for digital identity verification tools is soaring due to increasing fraud cases, regulatory pressures, and the need for scalable and secure integrations. Monty Hamilton, Chief Product and Marketing Officer at TELUS Numérique, emphasized the growing importance of identity verification and fraud detection in a recent global study. He noted that the majority of customer experience decision-makers in large enterprises prioritize these capabilities and are investing heavily in them. The partnership with Sumsub aligns with TELUS Numérique’s broader strategy of merging expert human talent with advanced, AI-optimized technologies to equip clients with robust defenses against increasingly sophisticated cyber threats while maintaining a focus on customer service. The expanded partnership offers several benefits: 1. Quicker Customer Onboarding: Real-time identity verification, facial matching, and biometric authentication streamline processes, allowing for the rapid and secure verification of individuals and businesses, thereby reducing operational costs. 2. Simplified Compliance: Automated checks against global watch lists, sanction databases, and anti-money laundering regulations help clients meet compliance requirements confidently, potentially avoiding costly penalties and legal fees. 3. Advanced Fraud Detection: Tools that flag high-risk activities, such as forged documents, inconsistent geolocation data, and duplicate identities, help reduce financial losses for businesses. 4. Flexible Integration Options: Clients can integrate these tools into their existing systems through complete API connections, low-code platforms, or customizable configurations tailored for technical and compliance teams. The rise in fraud incidents is a significant concern, with 67% of businesses reporting an increase last year, resulting in average losses of about $300,000 per incident, according to Sumsub’s 2024 Identity Fraud Report. AI-optimized scams, including hyper-spoofing, synthetic identities, and advanced psychological hacking tactics, are particularly challenging to detect using traditional tools. This pressure is further intensified by regulatory changes. For example, mandatory reimbursement rules for authorized push payment fraud, where customers are tricked into sending money to scammers, took effect in the UK in October 2024. Similar regulations are being developed in the EU and the US, including the Payment Fraud Consumer Protection Act. Andrew Sever, Co-founder and CEO of Sumsub, highlighted the critical need for businesses across all sectors to strengthen compliance, minimize fraud risks, and onboard customers quickly without adding operational complexity. The expanded partnership with TELUS Numérique aims to address these demands through flexible, integrated tools that offer secure onboarding, real-time verification, and early fraud detection, all while maintaining a seamless customer experience. Industry experts laud this partnership for its potential to significantly enhance digital security and reduce fraud. The combination of Sumsub's cutting-edge verification and fraud detection technologies with TELUS Numérique's extensive experience and global reach is seen as a powerful approach to addressing the complex challenges of digital identity management and fraud prevention. This collaboration underscores a growing trend in the tech industry toward integrated, AI-driven solutions that blend human expertise with advanced technology to create more resilient and secure digital environments. Company Profile: TELUS Numérique (listed on NYSE and TSX as TIXT) specializes in creating unique and enduring client and employee experiences and driving future-focused digital transformations that deliver client value. With over 78,000 team members worldwide and a robust ecosystem of technology partners, TELUS Numérique leverages both human ingenuity and top-tier technology to enhance client journeys, solve business challenges, mitigate risks, and foster continuous innovation. Their integrated end-to-end capabilities include customer experience management, digital solutions like cloud services, AI automation, frontend digital design and consulting, data and AI solutions, and a full suite of trust and security services. Fuel iXMC, their exclusive platform and product range, provides standardized AI capabilities and custom solution development tools to help clients manage, monitor, and sustain generative AI capacity at scale. Guided by their commitment to responsible technological development and human impact, TELUS Numérique aims to serve its clients and create inclusive, thriving communities globally. For more information, visit their website at telusdigital.com. Sumsub is a global identity verification and fraud prevention platform that secures user journeys from sign-up to payout. Their solutions are designed to help businesses comply with regulations and protect against fraud while providing a smooth and user-friendly experience. For more details, visit sumsub.com. For further insights into the trends in trust and security in 2025, including identity verification and fraud prevention, TELUS Numérique has released a report titled "Safety in Numbers" available on their website.