Five9, Inc. (NASDAQ: FIVN), a provider of the Intelligent CX Platform, has announced the appointment of Amit Mathradas as its new Chief Executive Officer and a member of the Board of Directors, effective February 2, 2026. The appointment follows the decision by Board Chairman Mike Burkland to retire from the CEO role, a move he announced in July. Burkland will remain on the Board and will support a smooth transition to Mathradas. Mathradas most recently served as CEO of Nintex, where he led the company’s AI-driven, agentic business orchestration platform and expanded its global footprint across more than 90 countries, serving over 7,000 public and private-sector organizations. Prior to that, he was President and Chief Operating Officer at Avalara, where he played a key role in growing the business by over 250% in four years before its $8.4 billion acquisition by Vista Equity Partners in 2022. Earlier in his career, he held leadership roles at PayPal, Web.com, and Dell. Burkland expressed strong confidence in Mathradas, stating that his expertise in product innovation, AI, and scaling global operations makes him ideally suited to lead Five9 into its next phase of growth. He emphasized that Five9 is uniquely positioned to capture market share as enterprises increasingly adopt unified customer experience platforms with embedded AI capabilities. Mathradas said he is honored to join a company he has long admired for its leadership in intelligent customer experience technology. He highlighted his commitment to executing Five9’s strategy to drive growth, improve profitability, and deliver long-term value to customers, partners, employees, and shareholders. Robert Zollars, Lead Independent Director, praised Burkland’s 18-year tenure, noting the company’s revenue growth from $10 million to over $1 billion during his leadership. He expressed confidence in the upcoming transition and the company’s future under Mathradas’ guidance. The Board conducted a comprehensive search process with the assistance of a nationally recognized executive recruitment firm and an independent committee of directors to identify the best candidate. Five9 plans to host an investor day in 2026 to share further details on its strategic direction and long-term financial outlook. The company’s forward-looking statements include expectations around market opportunity, AI-driven growth, customer adoption, and operational performance. These statements are subject to risks such as economic volatility, competition, cybersecurity threats, execution challenges, customer retention, and the evolving nature of AI technology. Actual results may differ materially due to these and other factors outlined in Five9’s SEC filings.