Microsoft Bundles Sales, Service, and Finance Copilots into Microsoft 365 Copilot for $30 per User Starting October
Microsoft has officially announced that starting in October, its sales, service, and finance Copilots will be bundled into the base Microsoft 365 Copilot offering at no additional cost. This marks a significant shift in pricing and product strategy for the company’s AI suite. Previously, Microsoft 365 Copilot was priced at $30 per user per month, with the specialized Copilots for Sales, Service, and Finance available as separate add-ons at $20 each—bringing the total to $50 per user monthly for full access. Beginning in October, all three specialized Copilots will be included in the standard Microsoft 365 Copilot plan, accessible through the Microsoft 365 Copilot Agent Store. This change effectively lowers the cost of access to Microsoft’s most advanced AI tools for many businesses, consolidating them under a single $30 monthly fee. The move is intended to simplify subscription options and make AI capabilities more accessible across departments. Internally, Microsoft is framing this update as part of a broader strategy to streamline its Copilot offerings and accelerate the integration of AI agents into its productivity ecosystem. The company is also advancing its Agent 365 initiative, a forthcoming platform expected to be unveiled at Microsoft Ignite. Agent 365 is designed to help businesses manage, deploy, and secure AI agents while meeting enterprise compliance and governance standards. In another notable development, Microsoft is reportedly incorporating AI models from Anthropic into its Microsoft 365 Copilot. According to The Information, the Copilot will be “partly powered by Anthropic models,” particularly in applications like Excel and PowerPoint, where some of Anthropic’s models—such as Claude Sonnet 4—have outperformed OpenAI’s offerings. This is a surprising shift, especially given Microsoft’s long-standing partnership with OpenAI. The company is also expected to pay Anthropic for access to these models via AWS, signaling a strategic pivot and a public acknowledgment that OpenAI’s upcoming GPT-5 has not met expectations in certain performance areas. This development underscores the intensifying competition in the AI space and Microsoft’s willingness to diversify its AI infrastructure to deliver better results for users.
