U.S. enterprises are leading the global shift toward advanced automation by adopting multiagent AI systems that integrate autonomously into core business operations, according to the 2025 ISG Provider Lens® Intelligent Automation Services report. These intelligent systems are transforming workflows by enabling contextual decision-making, managing exceptions, and orchestrating end-to-end processes across departments and platforms. The report, published by Information Services Group (ISG), highlights that U.S. companies are the most strategically advanced in automation adoption. They are moving beyond simple, task-based bots to sophisticated agentic models that can simulate human roles, interact with data and applications in real time, and support self-healing operations that minimize downtime. This evolution is driven by the need to enhance resilience, reduce manual work, improve customer and employee experiences, and maintain performance amid economic volatility, talent shortages, and rising expectations. Generative AI is now deeply embedded within automation platforms rather than used as isolated tools. Organizations leverage it for document processing, content summarization, knowledge management, and AI-powered copilots in HR, finance, legal, and customer service functions. In regulated sectors like healthcare and finance, companies are increasingly turning to smaller, fine-tuned language models to ensure data privacy and compliance while still enabling innovation. Automation architectures in the U.S. are maturing into modular, AI-first platforms focused on delivering measurable business outcomes. Enterprises are modernizing legacy systems, embracing automation-as-a-service models, and shifting from tracking automation volume to measuring tangible results. Observability and AIOps are becoming essential, with standardized telemetry data enabling predictive analytics, faster root-cause analysis, and automated remediation across IT and operational environments. According to Ashwin Gaidhani, lead author of the report, leading U.S. organizations are aligning automation investments with broader business strategy, governance, and experience goals. This outcome-focused approach allows for responsible scaling and sustained value creation. The report also identifies key trends such as growing adoption of the Open Telemetry framework for standardized monitoring and increasing demand for sovereign cloud solutions and client-owned infrastructure to maintain data control. In its evaluation of 39 providers across three quadrants—Intelligent Enterprise Automation, AIOps, and Next-Gen Automation—ISG names Accenture, Capgemini, Cognizant, HCLTech, Infosys, LTIMindtree, TCS, Tech Mahindra, and Wipro as Leaders in all three. EXL, Hexaware, Persistent Systems, and WNS-Vuram are recognized as Leaders in two quadrants each. Deloitte, DXC Technology, and Microland are Leaders in one quadrant. Coforge is named a Rising Star in three quadrants for its promising portfolio and strong growth potential. Atos, Birlasoft, and Persistent Systems are also recognized as Rising Stars in one quadrant each. In customer experience, LTIMindtree is named the global ISG CX Star Performer for 2025, based on the highest customer satisfaction scores in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence™ program. Customized versions of the report are available from Hexaware, LOWCODEMINDS, and WNS. The full report is accessible to subscribers or for one-time purchase on the ISG website.