Motorola Solutions, a leading provider of mission-critical communication solutions, has launched two groundbreaking products: SVX, a video remote speaker microphone, and Assist, an AI-powered support system. These innovations aim to enhance public safety by converging secure voice, video, and AI into a single, integrated device. SVX is designed to work seamlessly with Motorola Solutions’ flagship APX NEXT radio, reducing the number of devices that first responders need to carry and manage. It features advanced ambient noise reduction technology, ensuring clear audio communication even in noisy environments. The device captures high-definition video with ambient sound, maintaining the integrity of all evidence recorded. SVX also supports dual streams of data, combining radio and video communications to provide a more comprehensive and context-rich timeline of events. The launch of Assist introduces a new era of human-AI collaboration in public safety. Assist can perform a variety of tasks in real time, such as querying license plates and driver’s licenses, searching for associated records or warnings, detecting critical keywords like “shots fired” to alert nearby officers and command center staff, and translating languages to facilitate better communication between officers and community members. Additionally, Assist guides officers through agency policies, such as steps to follow when administering an EpiPen, streamlining incident management and ensuring protocol adherence. “An officer’s uniform is their emblem, a symbol of service, protection, and courage,” said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. “SVX and Assist are designed to give officers the tools they need to protect our communities more effectively and efficiently.” Saptharishi emphasized the importance of clear communication and the role of advanced audio technology in ensuring the usability of radio and video evidence. SVX and Assist significantly reduce the administrative burden on officers. Research by Motorola Solutions indicates that patrol officers spend 40% to 60% of their time entering basic data into reports. By automating these tasks and providing real-time, contextually relevant information, the new system accelerates the creation of more accurate and factually grounded police reports while preserving officers’ time from the moment a 911 call is received to the closure of a case. Assist’s capabilities extend beyond individual officer tasks. It can collate data from various sources, including radio conversations, officer locations, 911 calls, dispatch records, other body or street camera footage, and community inputs. This holistic approach allows for better cross-referencing and verification, enhancing the accuracy and reliability of incident reports and evidence. Saptharishi highlighted the concept of "good friction" in the design of Assist. While the AI system provides valuable assistance and verification, it also includes checks to prevent overreliance and blind trust. For instance, if there is a discrepancy such as the color of a car, Assist will flag it for human confirmation. This balance ensures that AI augments human capabilities without usurping them, which is crucial in maintaining the integrity of legal proceedings and upholding justice. Industry insiders have praised the launch of SVX and Assist for their potential to revolutionize public safety. Stephen Martini, ENP, CPE, Director of the Metro Nashville Department of Emergency Communications, expressed excitement about the collaboration, stating, “Metro Nashville is excited about our continued collaboration with Motorola Solutions and their vision for integrating AI into our response workflows.” Motorola Solutions is committed to developing and enhancing Assist’s capabilities across its safety and security technologies. The company’s transparent approach to AI integration ensures that users are always aware when information is provided by Assist, allowing for human evaluation and verification. This commitment to innovation and safety aligns with Motorola Solutions’ overarching goal of “Solving for safer.” Motorola Solutions has a rich history of providing cutting-edge technologies to public safety agencies and enterprises. The company focuses on building and connecting technologies that enable critical collaboration, ensuring safer communities, schools, hospitals, and businesses. With the launch of SVX and Assist, Motorola Solutions continues to push the boundaries of what is possible in the realm of public safety, leveraging advanced technology to support and empower those who protect us. For more information on Motorola Solutions and its commitment to public safety, visit www.motorolasolutions.com.