Cognigy Establishes New Headquarters in Dallas to Lead the Agentic AI Revolution DALLAS, TX—Cognigy, a global leader in AI-powered customer service, has announced the grand opening of its new headquarters in Dallas. This strategic move enhances the company's US presence and supports its ongoing rapid growth. The decision to expand in Dallas highlights Cognigy’s dedication to transforming customer experiences in the United States. From the heart of Texas, the company is spearheading the Agentic AI revolution. In today’s environment, where service organizations face increasing pressure and customer expectations are higher than ever, Cognigy’s AI Agents provide unparalleled support around the clock. Unlike traditional chatbots, these intelligent agents never sleep, tire, or clock out, ensuring consistent performance and results. "Selecting our new headquarters was a significant decision, and we ultimately chose Dallas," said Philipp Heltewig, CEO and Co-founder of Cognigy. "Dallas is a vibrant hub of innovation, grit, and high-tech talent, making it the perfect place for us to drive the transformation of customer service across the country and various industries." Cognigy’s Agentic AI is already powering exceptional service experiences for a diverse array of US brands, including Bosch, Frontier Airlines, TechStyle Fashion Group (Fabletics), Nestlé, DHL, Personify Health, Remitly, ServeCo, Credit Sesame, and Lippert. The company has also established strong partnerships with local businesses such as Careington, fostering long-term collaborative relationships built on performance, reliability, and trust. Building, Not Cutting While many tech companies are scaling back, Cognigy is actively expanding. The company is currently hiring across key departments, including engineering, customer success, sales, and marketing, bringing high-value jobs to the US market. This expansion is part of Cognigy’s global growth strategy, aimed at empowering American enterprises with AI Agents that think, reason, and take action—delivering the scale and sophistication needed for modern contact centers. Seven Years, One Vision Cognigy has been operating in the United States since 2018. Over the past seven years, the company has played a pivotal role in shaping the future of AI in customer service. Cognigy’s Agentic AI platform, Cognigy.AI, is a groundbreaking solution that integrates Generative and Conversational AI, enabling enterprises to provide instant, hyper-personalized, and multilingual service across any channel. These advanced AI Agents are not just chatbots; they are autonomous entities capable of reasoning, adapting, and solving complex problems. They seamlessly integrate with enterprise systems and support human teams in real-time, enhancing the overall customer experience and driving satisfaction. "The future of customer service is being built here in Dallas," Heltewig emphasized. "Cognigy is not just planting a flag; we are building on our continued hyper growth and leading the Agentic evolution in how customer experiences are delivered." For more information on Cognigy’s expansion, partnerships, and career opportunities, visit www.cognigy.com/careers. About Cognigy Cognigy is revolutionizing the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers businesses to deliver immediate, personalized, and multilingual service on any communication channel. By combining the latest in Generative and Conversational AI, Cognigy creates Agentic AI that redefines customer interactions, enhances satisfaction, and supports contact center employees in real-time. Over 1000 brands globally, including Bosch, Nestlé, DHL, Lufthansa Group, and Mercedes-Benz, trust Cognigy and its extensive partner network to develop AI customer service agents for their contact centers.