RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, has unveiled RingWEM, a next-generation Workforce Engagement Management suite powered by artificial intelligence. The new solution builds on RingCentral’s recent acquisition of CommunityWFM and integrates seamlessly with its native cloud contact center, RingCX™, to deliver enhanced capabilities in agent performance, customer satisfaction, and operational efficiency through AI-driven insights. “Focus on customer experience and employee engagement is what separates businesses that thrive from those that stall,” said Jim Dvorkin, Senior Vice President of Customer Experience Products at RingCentral. “With RingWEM, we’re redefining how organizations optimize their operations and empower their teams. By transforming every interaction into actionable intelligence, RingCentral enables businesses to deliver smarter service, stronger performance, and customer experiences that drive sustainable growth.” RingWEM combines four core AI-powered modules: AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording. These tools work together to provide real-time visibility, automated evaluations, and data-driven recommendations that help managers improve agent performance and customer outcomes. Alpa Shah, Global Vice President of the CX Practice at Frost & Sullivan, highlighted the strategic value of the platform: “RingCentral’s approach to Workforce Engagement Management exemplifies the next phase of contact center evolution. By integrating AI Quality Management, Analytics, and Workforce Planning into a single cohesive suite, RingCentral is helping organizations turn customer interactions into strategic assets.” Early adopters are already seeing significant results. Thomas Darling, Customer Satisfaction Supervisor and Supply Manager at Novatech, an IT professional services company, shared, “RingCX AI has transformed the way our teams work. We’ve reduced after-call work time by 43%, we review calls 70% faster, and our agents now handle up to 20% more calls per day—all while delivering a more personalized customer experience. The visibility, automation, and AI insights we now have are game-changers.” RingWEM is available for purchase as a standalone solution or as part of the new RingCX tiers—Standard, Professional, and Elite. The platform is currently in controlled availability, with general availability expected in early 2026. RingCentral continues to lead the market in agentic voice AI–powered cloud communications, offering an integrated platform that includes business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Its advanced AI capabilities—such as the AI receptionist, virtual assistant, and conversation intelligence—support every stage of the customer interaction journey, from pre-call to post-call. By combining intelligent automation with deep analytics, RingCentral empowers businesses to work smarter, respond faster, and connect more meaningfully with customers. For more information, visit ringcentral.com. © 2025 RingCentral, Inc. All rights reserved. RingCentral, RingCX, RingCentral AI Receptionist, and the RingCentral logo are trademarks of RingCentral, Inc.