Agentic AI is emerging as a transformative force in the enterprise, moving from experimental stages to real-world deployment, according to the 2025 ISG Provider Lens® global Agentic AI Services report. The research by Information Services Group (ISG), a leading AI-centered technology advisory firm, highlights how organizations are beginning to integrate autonomous agents into core business processes, reshaping productivity, decision-making, and digital transformation strategies. Agentic AI goes beyond traditional automation by enabling systems to make context-aware decisions, adapt to dynamic conditions, and collaborate across departments. While most current implementations are still simple, model-driven agents operating with structured prompts and defined logic, the trend is rapidly evolving toward more complex, multi-agent systems. These systems are being used for tasks such as transaction monitoring, anomaly detection, and automated auditing, with growing applications in software development where agents generate code, run tests, and identify security vulnerabilities. The report notes that enterprises are actively reengineering their data architectures and governance models to support increasingly autonomous agents. Real-time, high-quality data is essential for agentic systems to function effectively, as they must interpret raw inputs and derive context without relying solely on pre-programmed logic. This has led to a push for modernized data infrastructure that enables seamless integration and instant access across platforms. Workforce readiness is another key factor in adoption. As digital agents become operational partners, organizations are focusing on transparency, training, and clear communication to build trust. New frameworks for human-agent collaboration are being developed, including defined escalation paths and oversight mechanisms that align with regulatory and ethical standards. Gowtham Kumar Sampath, principal analyst at ISG and lead author of the report, emphasized that agentic AI will fundamentally redefine enterprise operating models. Success will depend on balancing innovation with strong governance and proactive talent development. The report also examines evolving provider ecosystems, noting shifts in procurement models and growing demand for prebuilt accelerators and domain-specific agent modules. It evaluates 36 global providers across a single quadrant—Agentic AI Development and Deployment Services—and identifies Accenture, Capgemini, Cognizant, DXC Technology, HCLTech, IBM, Infosys, NTT DATA, and TCS as Leaders. EXL and Persistent Systems are recognized as Rising Stars, noted for their promising portfolios and strong future potential. Customized versions of the report are available from HCLTech and NTT Data. The full report is accessible to subscribers or for individual purchase. ISG Provider Lens® research combines data-driven analysis with real-world insights from ISG’s global advisory team, offering enterprises a reliable guide to selecting technology partners in a rapidly evolving market.