Athena Security has launched its AI-powered Weapons Detection Support Center, a new built-in capability designed to proactively detect, diagnose, and resolve system issues in real time—without requiring a support ticket. The system operates both online and offline, ensuring continuous security operations even during network disruptions. The support center continuously monitors an organization’s weapons detection infrastructure, using self-healing technology to automatically address common operational and connectivity problems. This eliminates the need for manual troubleshooting or delays caused by waiting for support requests. When automated recovery isn’t possible, the system instantly generates and routes a ticket directly to Athena’s operations team for immediate response. “Our systems are designed to detect potential issues immediately, attempt automated recovery instantly, and ensure operations continue without disruption,” said Lisa Falzone, co-founder and President of Athena Security. “This is not a reactive help desk—it’s a system that anticipates problems before they happen.” A key feature of the platform is its ability to maintain full functionality during outages. In the event of lost connectivity to the cloud, database, or central system, Athena’s solution automatically switches to a fully operational offline mode. Critical data is cached locally on edge devices such as iPads, ensuring that security screening remains uninterrupted. Once connectivity is restored, the system seamlessly syncs data and resumes normal operations. Organizations can access real-time system status and historical performance data at any time, providing full transparency into uptime and system health. This level of visibility supports better decision-making and strengthens trust in the reliability of the security infrastructure. Chris Ciabarra, co-founder and CTO of Athena Security, emphasized the system’s resilience: “If a system goes offline, our systems stay online. And if there’s a potential issue, we automate diagnosis and repair in real time. We don’t wait for a call.” The shift from reactive monitoring to proactive remediation marks a significant evolution in physical security technology. According to Forbes, self-healing systems are essential for scalable, reliable operations—capable of predicting failures, identifying root causes, and triggering corrective actions autonomously. While human oversight remains important, the new support center drastically reduces the need for manual intervention in routine failures. When issues can’t be resolved automatically, Athena’s team is alerted instantly and reaches out to clients proactively to coordinate solutions. The Weapons Detection Support Center is now live across Athena’s entire customer base and is included by default for all new customers. Athena Security, founded by Lisa Falzone and Chris Ciabarra—former co-founders of Revel Systems—is a leader in AI-driven physical security. The company pioneered AI evasion detection and has since expanded its offerings to include AI-Assisted X-ray, AthenaVision AR Alert Glasses, and Telepresence Security Officers. With headquarters in Austin, Texas, and San Francisco, California, and a remote office in Jacksonville, Florida, Athena Security partners with schools, hospitals, retailers, and public venues worldwide to enhance safety and protect communities. For more information, visit www.Athena-Security.com.