Tanium, a leader in Autonomous Endpoint Management (AEM), is partnering with ServiceNow to enhance IT operations for global human capital management leader UKG. The companies announced their collaboration at ServiceNow’s annual customer and partner event, Knowledge 2025. Tanium AEM for ServiceNow integrates real-time endpoint intelligence from Tanium with ServiceNow's AI Agents to autonomously resolve employee-generated IT tickets, significantly improving operational efficiency and the employee experience. Adam Zaulyczny, Senior Director of Digital Enterprise Technology at UKG, highlighted the impact of this integration. As an AI-first organization, UKG serves over 80,000 clients globally and has 14,000 employees. By leveraging Tanium AEM for ServiceNow, UKG’s internal IT team can shift from reactive ticket handling to proactive, predictive service delivery. This change allows the team to focus more on strategic initiatives, enhances internal service level agreement (SLA) performance, and drastically reduces employee downtime. Tanium AEM for ServiceNow works by collecting real-time data and insights about IT incidents, recommending corrective actions through ServiceNow Now Assist, and executing the chosen actions, such as clearing caches and restarting applications. The result is an intelligent closed-loop system that decreases resolution times from days to minutes. This seamless integration ensures that teams can operate faster, more securely, and with greater precision. Alix Douglas, Group Vice President of Global Technology Partnerships at ServiceNow, emphasized the transformative potential of the partnership. "This is a perfect example of how ServiceNow and our technology partners like Tanium are reimagining how work gets done. By combining our workflow intelligence with Tanium’s real-time data, we're helping customers like UKG achieve breakthrough efficiency and elevate the employee experience." Rob Jenks, SVP of Strategy and Business Development at Tanium, added that AI agents operate optimally when provided with accurate, real-time data. "Tanium AEM for ServiceNow ensures that these agents have real-time visibility into critical endpoint data, making them smarter and more effective. UKG is demonstrating what’s possible when real-time data meets real AI, setting a new standard for modern enterprise IT operations." UKG’s use of the joint solution exemplifies the potential benefits of AI-powered IT automation. The company has seen increased capacity for its teams, improved SLA performance, and a reduced downtime for employees. This partnership not only optimizes internal processes but also aligns with UKG’s broader goal of using AI to enhance workplace experiences for its clients and employees. Industry insiders view this collaboration as a significant step forward in the evolution of IT operations. The combination of Tanium’s robust data collection and ServiceNow’s AI capabilities is expected to set a new benchmark for IT efficiency and security. Both companies have strong track records in their respective fields, with Tanium supporting over 34 million endpoints worldwide and ServiceNow serving a vast array of enterprise clients. Tanium’s AEM platform offers comprehensive solutions for asset discovery, endpoint management, vulnerability management, risk and compliance, threat hunting, and digital employee experience. The platform is trusted by 40% of the Fortune 100 companies, ensuring reliable and efficient operations at scale. With the addition of AI-powered automation through ServiceNow, Tanium aims to further elevate its offerings, providing businesses with the confidence to manage their IT environments effectively and securely. This collaboration represents a strategic move for both Tanium and ServiceNow, demonstrating their commitment to innovation and their clients' success. It positions them as frontrunners in the rapidly evolving landscape of enterprise IT and AI integration, promising significant advancements in how companies handle IT operations and employee support.