Cleo Unveils AI-Powered Intelligent Error Resolution to Fix Supply Chain Issues in Minutes, Boosting Efficiency and Business Agility
Cleo, a global leader in supply chain orchestration, has launched Intelligent Error Resolution, an AI-powered feature designed to fix supply chain integration issues in minutes rather than days. The new capability, part of Cleo Integration Cloud (CIC), transforms how organizations handle transaction errors by automatically detecting, diagnosing, and resolving problems with actionable guidance. In today’s complex supply chains, even a minor integration glitch—such as an authentication failure, misrouted message, or API breakdown—can trigger delays in shipments, disrupt trucking schedules, and jeopardize customer commitments. Traditional troubleshooting methods often rely on technical teams and fragmented alerts, leading to prolonged downtime and frustration. Cleo’s Intelligent Error Resolution eliminates this inefficiency by using AI to analyze errors across all supply chain processes, identify root causes, and deliver clear, step-by-step recommendations. The solution is designed for both technical and non-technical users. Logistics coordinators, procurement buyers, warehouse specialists, and account owners can now independently diagnose and resolve integration issues without waiting for IT support. By providing context-rich insights and guided workflows, the platform enables faster resolution and reduces business disruption. According to Mahesh Rajasekharan, President and CEO of Cleo, “For too long, integration errors have been treated as isolated technical problems, when in reality they have significant downstream effects on the entire supply chain.” With Intelligent Error Resolution, Cleo is redefining exception management as a strategic opportunity. By empowering teams across the organization with AI-driven diagnostics and solutions, businesses gain greater agility, resilience, and operational efficiency. The feature is part of Cleo Integration Cloud, a cloud-based platform that supports API, MFT, EDI, and non-EDI integrations. It offers end-to-end visibility across B2B workflows, enabling seamless onboarding of trading partners and faster execution of revenue-driving processes. Organizations can choose self-service, managed services, or a hybrid approach, ensuring flexibility and control. Cleo’s new capability is especially valuable in industries like trucking, warehousing, retail distribution, and fulfillment, where timely integration is critical. Instead of letting errors derail operations, companies can now turn them into opportunities for process improvement. For more information, businesses can watch a webinar or request a demo of Cleo’s Intelligent Error Resolution.
