TURIN, Italy – Cluster Reply, the Reply company specializing in digital platform solutions built on Microsoft technologies, has partnered with fintech innovator Riverty to accelerate the deployment of a cutting-edge customer service platform—delivered in just 100 days. This rapid rollout marks a key milestone in Riverty’s strategic shift toward an AI-first approach, aimed at transforming its customer experience across omnichannel touchpoints. The new platform leverages advanced artificial intelligence to deliver fast, accurate, and human-centric support, seamlessly integrating voice, chat, email, and self-service options. By combining AI-driven automation with empathetic human interaction, the solution ensures customers receive timely assistance while maintaining a personalized, trustworthy experience. Built on Microsoft’s cloud and AI infrastructure, the platform enables real-time insights, intelligent routing of customer inquiries, and continuous learning from interactions—allowing Riverty to scale its support operations efficiently without compromising quality. This initiative underscores Riverty’s ambition to become a leading force in AI-powered financial services, where speed, reliability, and customer empathy are critical differentiators. The collaboration with Cluster Reply has been instrumental in rapidly bringing the platform to life, demonstrating the power of strategic partnerships in driving digital innovation. With the new system in place, Riverty is better equipped to meet growing customer demands, reduce response times, and enhance satisfaction across its global user base—setting a new standard for intelligent, omnichannel customer service in the financial technology sector.