Bulgarian telecommunications operator Vivacom has extended its long-term partnership with Netcracker Technology to advance its IT modernization program. As part of the agreement, Vivacom will upgrade to the latest version of Netcracker’s Revenue Management platform, a core component of the cloud-native Netcracker Digital BSS suite. This move is designed to enhance system scalability, improve performance, and support the continued growth of both postpaid mobile and fixed-line services across its B2C and B2B customer bases. The upgraded platform will automate the entire lead-to-cash process, delivering greater operational efficiency, cost savings, and seamless continuity across billing, invoicing, and other revenue-critical functions. This foundation will enable Vivacom to more effectively launch and manage next-generation digital services, strengthening its position in a competitive market. Asen Velikov, CEO of Vivacom Bulgaria, highlighted the strategic importance of the partnership: “We are excited to enter the next phase of our IT evolution with Netcracker Revenue Management. This future-ready BSS platform provides long-term stability and will support our rapid growth while ensuring we continue to deliver the best possible experience to our customers.” Bob Titus, Chief Technology Officer at Netcracker, reflected on the enduring collaboration: “Our decades-long partnership with Vivacom has consistently delivered operational success and measurable business results. We are proud to continue supporting their transformation journey and look forward to further enhancing their capabilities and customer value.” Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, specializes in helping service providers navigate digital transformation. With expertise in 5G monetization, AI, automation, and vertical industry solutions, Netcracker empowers telecom operators to evolve into tech-driven enterprises. The company’s proven track record in innovation and reliable delivery has supported customer growth and profitability for over 30 years. For more information, visit www.netcracker.com.