Hey HN, We’re Swan and Ethan, the co-founders of Nomi, a real-time AI designed to improve your sales performance during live calls. Our journey with Nomi began when we realized that most of us, including us, aren't trained in sales. However, in the early stages of a startup, founders often find themselves in the uncomfortable position of having to sell. Learning on the job can be incredibly challenging, and after losing a particularly tough deal, we jokingly wished for an AI cofounder who could whisper advice in our ear. That jesting moment evolved into a prototype, and now, Nomi is a fully functional product. Nomi integrates seamlessly with your video calls and provides timely phrase suggestions to help you navigate critical moments: - When a prospect pushes back, Nomi suggests ways to address their concerns gracefully. - When there are subtle signals in the conversation worth exploring, Nomi points them out. - When it’s the right time to close the deal, Nomi guides you on how to do so without seeming overbearing. After the call, Nomi automatically generates detailed CRM notes and action items. It also sends you a concise email summarizing the call's key takeaways, what succeeded, what fell short, and how you can improve in future interactions. These insights are derived directly from your conversation, making them highly relevant and actionable. To further enhance your sales process, we've introduced several advanced features: - A/B Testing: Test different responses to objections during calls and see which ones yield the best results in real time. - Sales Playbook Updates: Nomi continuously updates your company’s sales playbook based on the strategies that are proving effective. - Upsell Opportunity Spotting: Identify potential upsell opportunities and receive predictive revenue estimates based on the content of your calls. One of the biggest challenges we faced was ensuring that Nomi’s advice is delivered promptly and accurately. Any delay or off-topic suggestion would not only be unhelpful but potentially damaging. To overcome this, we developed a sophisticated system featuring: - A Thinking Model that monitors the call's momentum. - A Tactic Selector trained using reinforcement learning to choose the most appropriate advice. - A Lightweight LLM (enhanced with Retrieval-Augmented Generation, or RAG) that generates custom phrase suggestions within 500 milliseconds. Every user has their own private copilot, which is trained on their specific calls, with their permission. This personalization ensures that Nomi's guidance becomes increasingly refined with each interaction, requiring no manual adjustments. Currently, Nomi is being used by 30 teams, and we’ve seen impressive results. One company increased its monthly revenue from $200K to $360K in just a few weeks. Another added a new sales representative who closed their first deal with Nomi's assistance in their first week. We understand the importance of starting gradually, so we’re offering a free AI note-taker and free sales-coaching post-call emails. If you’re interested in trying out Nomi or simply want to learn more, feel free to contact us at [email protected]. We’re launching Nomi on HN to connect with others who have experienced similar sales challenges, especially founders and builders who are navigating these waters on the fly. If you’re in this boat, we’d love your feedback. And if you enjoy diving into the technical details of fast-inference LLMs, streaming RAG, or real-time user experience, we’re happy to discuss those as well. Thanks for checking out Nomi! Let us know what you think.