ATHENS, Greece – Omilia, a global leader in Agentic Customer Experience (CX), has unveiled Omilia Self-Learning Agentic CX, the world’s first enterprise-grade, self-learning platform designed to autonomously understand, enhance, and optimize customer interactions across voice and digital channels. For over a decade, the industry has equated orchestration with innovation—piecing together basic chatbots, relying on fragile Natural Language Understanding systems, and layering on rigid rules and workflows that fail to adapt. Omilia’s new platform breaks from this outdated model by introducing true autonomy, intelligence, and continuous learning at scale. Built on a foundation of advanced agentic AI, the platform enables customer service systems to not only respond to inquiries but also proactively identify issues, adapt conversation strategies in real time, and improve performance without human intervention. Unlike traditional chatbots that follow scripted paths, Omilia’s agentic system can reason, plan, and execute multi-step actions—such as retrieving customer data, coordinating with backend systems, and resolving complex queries—while learning from every interaction to refine future outcomes. The platform is designed to work seamlessly across voice and digital touchpoints, delivering consistent, personalized experiences regardless of channel. It integrates with existing enterprise systems, including CRM, ERP, and legacy contact center platforms, allowing organizations to modernize their CX infrastructure without disruption. Omilia Self-Learning Agentic CX is already being deployed by global enterprises in sectors including telecommunications, financial services, and healthcare, where complex customer interactions demand both accuracy and agility. Early adopters report significant improvements in first-contact resolution rates, reduced agent workload, and higher customer satisfaction scores. The launch marks a pivotal shift in customer experience technology, moving beyond reactive automation to intelligent, self-improving systems capable of evolving with customer needs. As businesses face growing pressure to deliver seamless, human-like service at scale, Omilia’s platform offers a new standard for what enterprise CX can achieve.