Calabrio Unveils Record Number of AI-Driven Features to Enhance Contact Center Efficiency and Customer Satisfaction MINNEAPOLIS--Calabrio, a leader in workforce performance solutions, has announced the addition of over 70 new AI-driven features to its Calabrio ONE suite within the past six months. These advancements are designed to streamline operations, boost agent engagement, and elevate customer service experiences by reducing friction in daily workflows and providing sophisticated tools for efficient and high-quality service. AI has become an integral part of modern contact centers, offering substantial benefits. According to Calabrio's 2025 State of the Contact Center Report, managers anticipate that AI and automation will enhance agent wellbeing, foster a positive workplace culture, and deepen the analysis of customer behaviors. By automating routine tasks, delivering insightful data, and increasing flexibility, Calabrio's new features aim to make contact centers more productive and resilient. This shift allows managers to focus on strategic improvements, while agents gain the autonomy and support they need to excel in their roles, ultimately reducing burnout and elevating service standards. "AI is here to stay and is rapidly transforming how contact centers operate," stated Dave Rhodes, CEO of Calabrio. "Our investments in AI-driven features are not just about technology; they are about improving the human experience. Just as email revolutionized communication, our AI-powered Quality Management (Auto QM) is set to redefine traditional methods, delivering immediate and significant value to users from the first day." The Calabrio ONE suite is equipped with a variety of advanced features to optimize both operational efficiency and customer interactions. Key benefits include: Enhanced Quality Management: Auto QM streamlines the evaluation process by automatically analyzing calls and emails, identifying areas for improvement and providing instant feedback to agents. Actionable Insights: Data-driven analytics offer managers clear, actionable insights to make informed decisions and drive strategic changes. Agent Support and Flexibility: New tools empower agents with real-time information and self-service capabilities, fostering a more engaged and satisfied workforce. Customer Personalization: Enhanced AI capabilities ensure faster and more tailored responses, improving the overall customer experience. Magnus Geverts, VP of Product Marketing at Calabrio, emphasized the collaborative nature of the feature development: "We are honored to work alongside the world's leading contact centers. Their insights have been crucial in shaping these features to address the key operational challenges while balancing efficiency, employee wellbeing, and customer satisfaction. These innovations enable a more agile, efficient, and engaged workforce, where managers and agents can thrive, and customers receive superior service." These new AI-driven features are now available to Calabrio ONE users. For more detailed information, visit the Calabrio website. About Calabrio Calabrio is a trusted partner for top brands, providing the digital foundation for customer-centric contact centers. The Calabrio ONE workforce performance suite revolutionizes human interaction by enhancing and understanding these exchanges, positioning the contact center as a brand guardian. With connected data, AI-powered analytics, automated workforce management, and personalized coaching, Calabrio maximizes agent performance, exceeds customer expectations, and boosts overall workforce efficiency. Calabrio ONE is the only cloud-native, fully integrated solution that combines workforce optimization (WFO), agent engagement, and business intelligence, adapting seamlessly to evolving business needs. Calabrio, Calabrio ONE, and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned are the property of their respective owners. To stay updated with Calabrio, follow them on LinkedIn and X.