New Study Reveals European Shoppers Prefer Speedy, Secure Checkouts; Trust and Local Payment Options Key to E-Commerce Success
New research from payabl., a leading European financial technology provider, reveals that European shoppers are increasingly open to changing their online payment methods to enhance speed, convenience, and security. The study, titled "The State of European Checkouts," highlights that 53% of consumers are willing to try newer payment methods, with nearly a third (30%) specifically interested in faster checkout processes. Despite this openness, trust and security remain paramount, with 71% of respondents indicating they would accept a slower checkout experience in exchange for better fraud protection. The research underscores the growing importance of e-commerce in Europe, where 48% of consumers shop online weekly, spending an average of £53 per transaction. Paybl.’s CEO, Ugne Buraciene, emphasizes that while consumers are familiar with online shopping, their payment preferences are more deliberate. She notes, "Our study shows people are open to new ways to pay, but only if it makes their lives easier and feels secure. The checkout isn’t just a final step—it’s a critical moment to build trust, encourage repeat purchases, and stand out from competitors." The report highlights significant regional differences in preferred payment methods. PayPal is the top choice for 50% of European consumers, followed by debit cards (39%) and credit cards (33%). In the UK, debit cards dominate (63% of users), while in Germany, PayPal leads (71%). The Netherlands shows a strong preference for iDeal, a local payment method, with 39% of consumers favoring it. Mobile wallets are more popular in the UK and the Netherlands compared to Germany, indicating the need for businesses to tailor their payment options to local preferences. When it comes to the reasons for choosing specific payment methods, consumers prioritize speed (46%), convenience (44%), and security (41%) over habit (21%) and widespread acceptance (29%). This suggests that consumers are making active choices based on their needs and experiences, rather than sticking with traditional methods. Context also plays a crucial role, with 62% of respondents stating that the value of a purchase influences their payment decision. For high-ticket items, 44% prefer credit cards due to the added protection they offer (58%). The research also indicates that businesses face a dual challenge and opportunity. On one hand, offering a diverse range of localized payment options can enhance customer satisfaction and reduce cart abandonment. On the other, promoting new payment methods through incentives like cashback, discounts, and loyalty rewards can attract more customers. However, businesses must clarify the responsibilities for fraud protection, as the survey found that 44% of consumers think retailers, banks, or processors should handle it, 24% believe it's the consumer's responsibility, and 32% are unsure. Industry insiders like David Birch, Global Ambassador for Consult Hyperion, agree that tailoring payment options to regional preferences and ensuring a secure, seamless checkout experience are key strategies for retailers. Birch states, "One size doesn’t fit all—regional preferences matter, and personalisation can make a real difference. Offering various payment options, including digital wallets and local methods, backed by robust fraud protection and clear communication, can significantly boost customer loyalty and conversion rates." He adds, "Retailers must view the checkout as more than a transactional point and see it as a way to foster trust, ultimately driving repeat business and growth." Payabl. specializes in providing payment solutions designed to meet the evolving needs of European consumers, focusing on speed, convenience, and security. The company's research aligns with its mission to enhance the checkout experience, helping businesses stay competitive in the digital marketplace. By understanding and catering to consumer preferences, payabl. aims to build a loyal customer base and facilitate smoother transactions across different regions.
