Smart Communications Announces Acquisition of Joisto LONDON & NEW YORK—Smart Communications, a leading provider of cloud-based solutions for enterprise customer communications, announced today its acquisition of Joisto, a specialized cloud data archiving company. This move enhances Smart Communications' market-leading Conversation Cloud™ platform by adding robust archival capabilities, allowing customers to securely store, manage, and retrieve digital records and documents while adhering to stringent global data retention regulations. Leigh Segall, CEO of Smart Communications, expressed excitement about the acquisition: "We are thrilled to bring Joisto's advanced cloud archival expertise into the Smart Communications family. Our Conversation Cloud Platform already excels at managing complex customer interactions on a vast scale. By integrating Joisto, we can address the growing demand for regulatory-compliant, accessible, and secure storage of these interactions in the cloud. This partnership will accelerate our mission to help businesses modernize and transform their customer communication strategies." Joisto's cloud archives are designed to integrate effortlessly with a variety of corporate systems through comprehensive APIs. This ensures that documents can be stored, managed, and retrieved regardless of their origin. Joisto's platform features powerful data ingestion and a scalable architecture, making it well-suited for handling large volumes of documents and enabling remote access from anywhere. Additionally, it is aligned with industry regulations and retention standards, such as GDPR, ensuring document integrity, authorization, and user validation. Tommi Hänninen, CEO of Joisto, shared his enthusiasm: "We are excited to join forces with Smart Communications. We recognize the critical role that archival plays in regulated industries and are proud to align with a company equally dedicated to delivering top-tier, modern, cloud-based solutions. This combination marks a significant advancement for both organizations and our clients." The acquisition coincides with a period of rapid growth for Smart Communications, which has solidified its leadership in the cloud Customer Communications Management (CCM) and Interaction Experience Management (IXM) sectors. The company has garnered recognition from leading analyst firms, including IDC, Aspire, Aragon, Datos, and Celent, for its strategic vision, cloud capabilities, and product innovations. These firms consistently rank Smart Communications as a market leader, particularly in healthcare, financial services, insurance, and government sectors. With Joisto's advanced archival features integrated into its platform, Smart Communications will further its commitment to seamless customer communication and document management. The company plans to continue building partnerships with major platform vendors worldwide to ensure that the integration of these new capabilities remains smooth and efficient for all enterprise customers. About Smart Communications Smart Communications offers a trusted platform for delivering personalized, consistent, and compliant customer interactions across various touchpoints and channels. The Conversation Cloud™ suite includes SmartCOMM™ for enterprise-scale customer communications, SmartIQ™ for digital forms transformation, and SmartDX™ for trade documentation. Over 650 global enterprises rely on Smart Communications to simplify and automate complex processes, ensuring secure and seamless experiences throughout the customer lifecycle. For more information, visit smartcommunications.com. About Joisto Based in Helsinki, Finland, Joisto is a leading provider of cloud data archival and management solutions. Serving over 700 end customers, Joisto helps businesses store, manage, and retrieve digital records while complying with industry-specific and geographic regulatory requirements. The Joisto platform uses a multi-tenant, Software-as-a-Service (SaaS) architecture to ensure rapid scalability and meet ISO14641 archival compliance certification. Learn more at joisto.com. For additional news and updates from Smart Communications, visit their website.