Airbnb is accelerating its integration of artificial intelligence into its platform, with CEO Brian Chesky announcing plans to embed AI-powered features across key areas including search, trip planning, and customer support. Speaking during the company’s fourth-quarter earnings call, Chesky emphasized the company’s shift toward building an AI-native experience where the app doesn’t just respond to searches but understands users and actively helps them plan entire trips. “We are building an AI-native experience where the app does not just search for you. It knows you. It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale,” Chesky said. The company is currently testing a new feature that allows users to search for properties and ask questions about destinations using natural language—similar to how people interact with chatbots. This move aims to create a more intuitive and conversational experience that extends beyond initial search into the full travel journey. Airbnb already offers an AI-driven customer service bot in North America, which now resolves about one-third of customer issues without human intervention. Chesky said the company plans to expand the bot’s capabilities, including enabling voice interactions and broadening language support to match the full range of live agent languages. “A year from now, if we are successful, significantly more than 30% of tickets will be handled by a custom service agent, in many more languages, in all the languages where we have live agents. AI customer service will not only be chat, it will be voice,” he added. The company is also exploring how to incorporate sponsored listings into AI-powered search, though Chesky stressed that user experience and design come first. “AI search is live to a very small percentage of traffic right now. We are doing a lot of experimentation. Over time, we are gonna be experimenting with making AI search more conversational, integrating it into more than the trip, and, eventually, we will be looking at sponsor listings as a result of that,” he said. He noted that any advertising model would be designed to fit naturally within the conversational flow. To drive this transformation, Airbnb is leveraging the expertise of its new Chief Technology Officer, Ahmad Al-Dahle, who previously worked on Meta’s Llama models. Al-Dahle will help the company harness its vast collection of user identity and review data to build smarter, more personalized experiences. Internally, AI adoption is already high—80% of Airbnb’s engineers currently use AI tools, with the goal of reaching 100%. The company sees AI as a core driver of innovation across product, engineering, and operations. Airbnb reported stronger-than-expected fourth-quarter revenue of $2.78 billion, a 12% increase year-over-year, reflecting continued momentum despite macroeconomic challenges.