Yooz Survey Finds 1 in 7 Employees Reject New Workplace Technology, Highlighting Need for Better Onboarding and Support
A recent survey by Yooz, a leading cloud-based purchase-to-pay (P2P) automation provider, has revealed a significant challenge for businesses investing in new workplace technology: employee resistance. According to the 2025 Yooz Workplace Tech Resistance report, conducted by Pollfish, one in seven employees outright refuse to use new tools, and nearly 40% admit to being hesitant adopters. This highlights a critical gap between the promise of technological innovation and its actual implementation, presenting both a challenge and an opportunity for companies to better integrate new technologies into their workflows. The survey, which polled 500 full-time U.S. professionals across various industries, explored the underlying reasons behind this resistance. Despite the potential benefits of increased efficiency and streamlined processes, many employees find new tools frustrating due to user-unfriendly interfaces, unexpected technical issues, and insufficient onboarding support. However, the report emphasizes that this reluctance does not stem from a general aversion to technology—rather, employees are looking for solutions that are intuitive, well-integrated, and backed by robust support systems. To bridge this gap, the report outlines several key strategies for improving technology adoption: Invest in Training: Providing comprehensive and ongoing training can help employees feel more confident and competent when using new tools. This education should go beyond basic functionality to include best practices and real-world applications. User-Centric Design: Ensuring that technology is designed with the end user in mind can significantly reduce frustration. Tools should be easy to navigate, efficient, and compatible with existing workflows. Proper Onboarding: A smooth onboarding process is crucial. This includes clear documentation, user-friendly tutorials, and responsive customer support to address any initial hiccups. Transparency and Communication: Keeping employees informed about why certain technologies are being implemented and how they benefit the company and individual roles can increase buy-in and reduce resistance. Laurent Charpentier, CEO of Yooz, underscored the importance of these strategies: "Successful technology adoption isn’t just about deploying new tools; it’s about ensuring employees feel equipped and empowered to use them. Companies that invest in training and user-centric design don’t just implement technology—they foster an environment where innovation thrives." For a deeper dive into these insights and additional data, visit the 2025 Yooz Workplace Tech Resistance report on Yooz’s website. Yooz itself is a prime example of a company that prioritizes both advanced technology and user experience. Headquartered in the Dallas, Texas metropolitan area with global operations in Europe, Yooz offers a cloud-based E-invoicing and P2P automation solution that leverages AI and robotic process automation (RPA). Their platform is designed to deliver unmatched savings, speed, and security, catering to over 5,000 customers and 300,000 users worldwide. Yooz's unique approach emphasizes affordability and a zero-risk subscription model, making it a compelling choice for businesses looking to modernize their financial processes without overwhelming their workforce. To learn more about Yooz and how their solutions can enhance workplace technology adoption, visit www.getyooz.com.
