Teachers Mutual Bank Limited (TMBL), one of Australia’s largest mutual banks, has implemented the Boomi Enterprise Platform to streamline customer identity verification and enhance compliance operations, building a secure, scalable foundation for future AI-driven innovation. Founded nearly 60 years ago, TMBL operates four retail banking brands—Teachers Mutual Bank, Health Professionals Bank, Firefighters Mutual Bank, and UniBank—and serves approximately 220,000 members with over $11 billion in total assets. With a decade-long relationship with Boomi, TMBL has consistently worked with the company to improve its digital omnichannel customer experience. Building on this success, the bank has now leveraged Boomi to modernize legacy systems, integrating core banking, ERP, and third-party platforms into a real-time data environment. This transformation allows members to update their information across online, branch, and call center channels in under 60 seconds—down from a previous manual process that could take up to three business days. Anurita Bal, Enterprise Application Leader at TMBL, emphasized the shift in mindset: “Modernizing our systems wasn’t just about upgrading technology—it was about making everyday banking simpler for our members. Whether calling our contact center or logging into internet banking, updates now happen in seconds, not days. This speed was impossible before real-time integration and data orchestration became standard.” As part of the rollout, TMBL adopted Boomi API Services to establish a single source of truth for customer data. Boomi API Management enabled secure, scalable integration between banking systems and digital channels. Additionally, Boomi’s RPA tools automated key compliance workflows—including Know Your Customer (KYC) verification, fraud detection, and exception handling—reducing compliance risks and freeing staff to focus on higher-value tasks. Bal added, “Regulatory pressures continue to grow, but we didn’t want compliance to be just another checkbox. By embedding KYC and fraud detection into a real-time, event-driven system, we’ve not only accelerated response times but also built a digital foundation that evolves with member needs and the future of financial services.” Looking ahead, TMBL plans to use its Boomi-powered architecture to support upcoming Anti-Money Laundering (AML) reforms and further strengthen member engagement. David Ilecki, Chief Technology Officer for Boomi’s Asia-Pacific and Japan region, commented: “There’s a crucial difference between business transformation and digital impact. By embedding compliance into customer service workflows and equipping staff with tools for rapid response, Teachers Mutual Bank Limited has built a proactive, forward-looking foundation—exactly what modern banking should be.” Boomi, a leader in AI-driven automation, empowers organizations worldwide to connect systems, automate processes, and accelerate business outcomes. The Boomi Enterprise Platform, including Boomi AgentStudio, unifies data, APIs, and AI agents in a single, comprehensive solution. With over 25,000 customers and more than 800 partners, Boomi drives agile transformation across organizations of all sizes. For more information, visit boomi.com.