Complaint Comment Classification

Classifying complaint comments is a crucial task in the field of natural language processing, aiming to automatically analyze and identify user complaints across various platforms and categorize them into predefined categories. The goal of this task is to enhance the efficiency and accuracy of customer feedback management, enabling businesses to quickly pinpoint issues and optimize their products and services. Its application value lies in the ability to process large-scale text data, achieving precise understanding of customer emotions and needs, thereby improving user experience and corporate competitiveness.