FICS' 38th Annual Users' Conference Highlights Tech Innovations and Industry Resilience in Dallas

FICS' 38th Annual Users' Conference Highlights Innovation and Resilience in the Mortgage Industry DALLAS - (BUSINESS WIRE) - Financial Industry Computer Systems, Inc. (FICS®), a prominent provider of mortgage loan origination, residential servicing, and commercial servicing software, successfully hosted its 38th Annual Users' Conference in Dallas from April 9-11. The event drew over 270 participants, who engaged in a variety of educational sessions and networking opportunities. Sandra Reddick, Investor Reporting Manager for Essex Mortgage, expressed her enthusiasm about the conference. "The User’s Conference was incredibly enriching. The ability to interact in person and ask real-time questions was invaluable," she said. "We brought our servicing in-house two years ago and have been working closely with FICS on our system setup. This conference allowed us to deepen our relationships, preview new technologies, and gain hands-on experience with enhancements to the system.” The conference agenda included sessions designed to help attendees maximize the capabilities of FICS software, stay informed about regulatory changes, and adopt evolving best practices in mortgage origination and servicing. Key topics covered best practices for Government-Sponsored Enterprise (GSE) investor reporting and reconciliations, presented by QIE Partners’ executive vice president, and the benefits of cloud hosting, discussed by Wescom Resources’ president. Susan Graham, president and COO of FICS, delivered a powerful keynote speech that highlighted the importance of resilience in the mortgage sector. "Resilience is the cornerstone of success in today's mortgage industry," she stated. "You have shown extraordinary adaptability in the face of market shifts, regulatory changes, and increasing customer demands. Building strong foundations during challenging times is crucial, and technology plays a vital role in this process. At FICS, we are committed to creating solutions that boost operational efficiency, automate routine tasks, and offer deeper data insights." Live demonstrations of new product features and enhancements were a centerpiece of the conference. Sessions provided detailed overviews of the latest functionalities in Loan Producer®, Commercial Servicer®, and Mortgage Servicer®. These demonstrations were complemented by roundtable discussions, open forums, and informal interactions where both FICS employees and customers shared their best practices and insights. "The User’s Conference wasn't just about learning; it was about community," Reddick added. "From the team sessions to the dinners and even the dueling pianos, the entire experience was amazing and led to several key connections." FICS has already announced that the 2026 Users' Conference will return to Dallas, taking place from April 8-10. About FICS® FICS® (Financial Industry Computer Systems, Inc.) is a leader in mortgage software solutions, offering flexible and cost-effective in-house and cloud-hosted options for mortgage loan origination, residential and commercial mortgage servicing. The company serves mortgage lenders, housing agencies, banks, and credit unions, providing a wide range of innovative products including document management, API integrations, and web-based capabilities. For more information, visit www.fics.com.