Innovaccer Unveils CometTM: AI-Powered Solution Transforms Patient Access with 24/7 Omnichannel Support

Innovaccer Inc., a prominent healthcare AI company, has launched CometTM, an AI-powered Access Center solution designed to modernize the traditional call center into a continuous, digital front door for patient care. The platform aims to solve persistent operational challenges in patient access by integrating 24/7 omnichannel AI agents, bidirectional EMR connectivity, and real-time AI copilots to enhance scheduling, cut down wait times, and reduce administrative burdens on staff. Patients can now interact with healthcare providers anytime, through their preferred communication channel—whether voice, web, or SMS—without the hassle of long hold times or delayed callbacks. Meanwhile, access center teams benefit from AI tools that support decision-making and automate repetitive tasks, improving overall efficiency. Health systems are increasingly facing staffing shortages, growing patient demands, and financial losses due to inefficient access processes. CometTM offers a unified platform that automates routine interactions, equips agents with AI-driven insights, and ensures patients receive timely and personalized care across multiple channels. “CometTM isn’t just a chatbot update—it’s the start of a new chapter in healthcare access,” said Abhinav Shashank, co-founder and CEO of Innovaccer. “We created it to confront the chaos of today’s call centers directly, delivering the speed, empathy, and precision that patients expect from AI that truly works in healthcare.” CometTM combines AI agents with intelligent support for human staff to deliver measurable improvements in access, efficiency, and the patient experience. Key features include: Omnichannel AI Agents handle standard patient interactions such as scheduling, answering frequently asked questions, and checking eligibility across voice, chat, and SMS, significantly reducing the number of incoming calls and ensuring immediate access. AI Copilots for Live Agents offer real-time, personalized insights and guidance to support staff during calls, suggest next steps, and automatically generate call summaries and transcripts, which can cut average call handling time by up to 38%. The Referral AI Copilot streamlines the referral process by automating intake, insurance verification, and processing across various channels, with built-in bidirectional EHR integration to speed up scheduling and reduce revenue loss. A Unified Agent Interface consolidates essential tools and data, allowing staff to manage patient interactions more efficiently from one centralized dashboard. Pre-built healthcare workflows and easy-to-integrate EHR systems enable rapid deployment within 90 days, with the ability to scale across departments and service lines. Early adopters of CometTM have seen promising results, with health systems reporting improvements in patient access, reduced administrative strain, and increased appointment conversion rates. These outcomes highlight the platform’s potential to resolve long-standing issues such as long wait times, overworked staff, high costs per interaction, and missed revenue opportunities. CometTM is now available to Innovaccer customers throughout the United States. For more details or to schedule a personalized demo, visit: https://comethealth.ai/.