Alorica's evoAI Wins Gold Globee Disruptor Award for Emotionally Intelligent Customer Support

Alorica, a global leader in digitally-powered customer experiences (CX), has won the Gold Globee Disruptor Award in the Business Products & Services Industry Disruptors category for its next-generation conversational AI platform, evoAI. This marks the fifth time evoAI has been recognized with such an award, underscoring its success in providing emotionally intelligent, self-aware automation. Headquartered in Irvine, California, Alorica developed evoAI in collaboration with frontline CX agents, engineers, data scientists, and client partners through agile sprints in cross-functional 'CX Innovation Pods.' This approach ensured the platform was designed to address real-world customer interaction challenges, leading to stronger user adoption and more intuitive functionality from the start. evoAI stands out for its seamless integration into existing workflows, unlike many AI solutions that require agents to switch between multiple tools. It serves as an intelligent layer that enhances the agent's capabilities, improving morale, reducing burnout, and increasing retention. Agents feel more confident and effective when supported by evoAI's advanced features. The platform delivers context-aware support across various communication channels, including voice, chat, IVR, SMS, and digital. Its rapid response time, below 0.5 seconds, and high intent recognition accuracy, over 95%, create fluid, natural interactions. evoAI can detect more than 30 distinct emotional patterns, enabling it to recognize frustration, adjust tone, and respond appropriately, ensuring a human-like conversational experience. Organizations across different industries have seen significant improvements with evoAI. For example, enterprise-wide deployments handle up to 50% of interaction volume, achieve a 73% containment rate, and a 500% increase in digital engagement. A major retailer increased online cart completions by 31% with real-time product support, and a global telecom provider boosted its customer satisfaction score (CSAT) by 23%. The platform also reduces agent handle time by 40%, increases first contact resolution (FCR) by 25%, and enhances conversion rates (CVR) by 20%. evoAI's proprietary multi-model architecture integrates large language models with emotion detection networks, allowing it to dynamically adapt to pauses and interruptions. This innovative design makes it particularly effective in complex, real-time customer interactions. Alorica continues to expand its portfolio of industry accolades. In 2025, the company received the We Love Tech Award for Customer Experience, the AI Excellence Award for Outstanding Organization in Customer Experience, the AI Breakthrough Award for Conversational AI Innovation, the CUSTOMER Product of the Year Award by TMC, and the Bronze Globee® for Most Innovative Company of the Year. Additionally, a Silver Stevie® for Innovation in Customer Service added to its recognition. These achievements build on an impressive 2024, which saw a Bronze Stevie® for Technology Breakthrough of the Year and the AI Breakthrough Award for Best AI-Based Solution for Customer Service. Alorica's commitment to digital innovation and customer experience is evident in its multifaceted technology portfolio and 150% year-over-year investment in digital innovation. With over 100,000 experts across 17 countries, Alorica offers personalized CX solutions that drive a 120% increase in engagement, more than 45% reduction in contact volume, and a 20% decrease in costs. The company's 26-year history in CX and proven performance have earned it world-class customer and employee satisfaction scores, fostering long-term loyalty. Industry experts praise Alorica's focus on emotional intelligence and seamless integration in evoAI. The platform’s ability to understand and respond to human emotions in real-time, combined with its versatility across multiple channels, positions Alorica as a frontrunner in the evolving landscape of AI-powered customer experience. The company’s ongoing commitment to innovation and collaboration ensures it remains at the forefront of delivering cutting-edge, human-focused CX solutions.