University of Phoenix Releases White Paper on Human-Centered AI Adoption to Bridge Productivity Gap and Empower Workforce

The University of Phoenix College of Doctoral Studies has released a new white paper titled “Reinventing Productivity: Aligning AI Innovation with Human Potential in the Modern Workforce,” authored by Dr. Jessica Sylvester, Ed.D., MBA, Senior Manager of College Operations and associate faculty member at the university, as well as a research fellow with the University’s Center for Educational and Instructional Technology Research (CEITR). The paper addresses the so-called “productivity paradox”—the disconnect between significant investments in artificial intelligence and the lack of consistent productivity gains in organizations—and offers a human-centered framework for responsible AI adoption. Drawing on data from the University of Phoenix Career Optimism Index® and related academic research, the white paper reveals troubling trends: 51% of U.S. workers report experiencing burnout, and only 34% of employers offer AI training. In contrast, employees who use AI tools are 2.5 times more likely to feel a sense of autonomy at work and report greater control over their careers and lower levels of burnout. “AI discussions must begin with people, not just technology,” said Sylvester. “When organizations implement AI with transparency, build AI literacy, and redesign jobs to support flexibility and empowerment, AI becomes a force that enhances human potential rather than diminishes it. That’s how we bridge the gap between innovation and real-world impact.” The paper outlines actionable strategies for leaders and policymakers, including integrating ethics into AI training programs, cultivating psychological safety, prioritizing internal career mobility, and aligning job roles with well-being and adaptability. These approaches, the authors argue, not only drive measurable productivity improvements but also foster more equitable, resilient, and engaged workforces. Dr. Sylvester brings over 18 years of experience in higher education leadership and has served as associate faculty in the College of Social and Behavioral Sciences, College of Education, and College of Business and Information Technology at University of Phoenix. She holds a Doctor of Education in Higher Education Administration and a Master of Business Administration from the university, along with a Bachelor of Social Work from Arizona State University. The white paper is part of the University of Phoenix’s broader commitment to research that addresses real-world challenges in education and workforce development. It is available on the University of Phoenix Career Institute® website and the University’s Research Hub. University of Phoenix is dedicated to helping working adults advance their careers through flexible, relevant, and skills-focused education. With interactive learning platforms, career-aligned curricula, and a lifelong Career Services for Life® commitment, the university supports students in balancing professional demands with personal growth. For more information, visit phoenix.edu. The College of Doctoral Studies at University of Phoenix focuses on solving pressing organizational and societal challenges through research grounded in the Scholar, Practitioner, Leader Model. This model empowers doctoral students to become leaders who drive innovation and positive change within their organizations, industries, and communities by applying research directly to real-world problems.