Parloa Launches Global Partner Program with 100+ Firms to Drive Agentic AI Adoption in Customer Experience

Parloa, a leading provider of agentic AI platforms for customer experience, has launched the Parloa Partner Program, marking a major step in accelerating the adoption of AI-driven customer engagement solutions. The program, unveiled at the company’s flagship event WAVE Soundcheck in New York and Berlin, brings together over 100 global organizations—including Accenture, Deloitte, PwC, Microsoft, NTT, and Verint—into a structured ecosystem designed to scale enterprise AI deployments. The initiative provides services, business process outsourcing (BPO), and technology partners with a comprehensive framework to integrate Parloa’s AI platform into their offerings. This enables faster, more reliable implementation of agentic AI solutions across industries and geographies, while unlocking new revenue streams. As enterprises increasingly adopt agentic AI for customer service, they face challenges in integration, safety, and scalability. The Parloa Partner Program addresses these by offering partners access to technical enablement, go-to-market resources, joint planning tools, and incentives tailored to each partnership tier. Key features of the program include: A tiered structure with three levels for services and BPO partners, plus a dedicated track for technology partners. A centralized Partner Portal for deal registration, pipeline tracking, and collaboration. The Parloa Partner Academy, offering training and certifications in technical, sales, and project management skills. A public Partner Directory to help customers find qualified, region-specific partners by expertise and location. A new global partner website serving as a gateway for prospective and existing partners. Dorothy Copeland, SVP of Partner Ecosystem at Parloa, said the program redefines the role of a sales channel by turning it into a collaborative framework. “We’re giving partners the tools, structure, and support they need to scale Parloa’s agentic AI across markets and industries—while ensuring deployments are repeatable, reliable, and profitable.” Early adopters are already seeing results. Ergon Dashi, SVP of Digital Platforms at NTT, said, “We’ve been leveraging Parloa’s AI platform to meet growing demand for flexible, voice-led customer service technologies. Through our partnership, we’ve successfully closed joint deals that strengthened our market position.” Ahmed Mahbrook, Head of Software Partners at Microsoft, highlighted the synergy between Parloa and Microsoft Azure AI: “Enterprises are moving fast to embrace agentic AI, and success requires innovation and trust at scale. With Parloa’s platform powered by Microsoft Azure AI, we’re enabling organizations to harness secure, enterprise-grade AI agents that transform every customer interaction into a meaningful relationship.” Deloitte’s Hans Agnischock praised Parloa’s track record: “There are many companies pitching agentic capabilities, especially in customer service. Parloa stands out with proven results, a strong partner network, and measurable impact.” Björn Burow, Partner at PwC Germany, added: “Our clients often ask who the right partner is for agentic AI. The Parloa Partner Program stands out for its comprehensive integration of innovation, training, and trust. Customers are highly impressed with Parloa’s AI agents, and we value the progressive collaboration with their team.” Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa has grown to over 300 employees across Berlin, Munich, and New York. The company’s AI Agent Management Platform empowers enterprises to build, deploy, and orchestrate intelligent agents capable of natural, human-like conversations—driving higher customer satisfaction, loyalty, and revenue. For more information, visit https://www.parloa.com.