Aria Systems Enhances ServiceNow AI Agents with Advanced Billing Automation at Knowledge 2025

Aria Systems, a leader in AI-powered billing automation, has announced its partnership with ServiceNow to enhance the CRM capabilities of their AI Agents for Telecommunication, Media, and Technology. This collaboration will be showcased at ServiceNow’s premier customer event, Knowledge 2025, held in Las Vegas from May 6-8, 2025. Aria Systems is playing a pivotal role in the development of two AI agents designed to improve customer service and support operations in the telecom, media, and technology sectors: the Bill Issue Remediation agent and the Service Test and Repair agent. These agents aim to automate the resolution of common customer service issues, reducing the need for human intervention and enhancing customer satisfaction. The Bill Issue Remediation agent leverages Aria’s real-time billing tools to identify and analyze historical billing data, detecting any anomalies that might have prompted a customer's inquiry. This agent can proactively suggest solutions, such as issuing refunds, applying credits, or adjusting service subscriptions, all within a matter of seconds. By automating this process, Aria and ServiceNow aim to reduce the number of customer service calls related to billing issues, which often account for over 40% of all service inquiries. The Service Test and Repair agent, on the other hand, uses Aria’s capabilities to access customer account status and payment history. This information helps determine if billing issues have contributed to service outages experienced by end users. The agent can then take steps to rectify both the billing and service problems, ensuring a more seamless customer experience and potentially preventing churn. Tom Dibble, President and CEO of Aria Systems, emphasized the significance of this collaboration: “Working closely with ServiceNow to deliver billing automation for AI-driven customer experiences is a powerful validation of Aria’s leadership in AI-powered billing solutions. Our role is crucial in transforming customer interactions and enhancing satisfaction by proactively addressing and resolving issues, ultimately opening new avenues for upselling.” As a ServiceNow Certified Integration provider, Aria offers Aria Billing Studio for ServiceNow, a certified integration that allows Aria Billing Cloud to seamlessly work with ServiceNow’s CRM system. This integration automates complex billing processes, streamlines customer service, and optimizes revenue performance. Aria’s agentic AI framework, Aria Billie Connect, integrates with the ServiceNow AI Platform to handle a wide range of AI use cases, including friendly fraud detection, customer health monitoring, and risk management. Rohit Batra, Vice President and General Manager of Manufacturing, Telecom, Media, and Technology at ServiceNow, stated: “Our collaboration with Aria and the integration of Aria Billing Studio with the ServiceNow Platform minimizes the need for human agents to review multiple disparate systems when managing customer inquiries. We are excited to showcase how AI-powered billing capabilities, enabled by Aria, help ServiceNow customers deliver enhanced experiences and deepen customer relationships at Knowledge 2025.” At Knowledge 2025, Aria will unveil its latest solutions for ServiceNow and demonstrate how Aria’s AI integration transforms customer care through predictive analysis and seamless issue resolution. Attendees will have the opportunity to see live demonstrations and participate in knowledge sessions focused on the importance of effective billing management in improving customer service operations. Industry analysts and insiders commend the partnership between Aria and ServiceNow for its potential to revolutionize customer management in the tech sector. The integration of advanced AI and automated billing tools is expected to significantly reduce operational costs and improve the speed and quality of customer interactions. With Aria’s expertise in billing automation and ServiceNow’s robust CRM platform, the combined solution is poised to set new standards in the industry. Aria Systems, headquartered in San Francisco, is known for enabling enterprises to automate complex billing models, incorporating predictive and generative AI to enhance productivity and personalization. Companies like Arlo, Comcast, Experian, Subaru, and Telstra rely on Aria to manage subscriptions and usage-based billing, accelerating business innovation and customer-centric strategies. For more information, visit www.ariasystems.com. ServiceNow, a registered trademark, provides a cloud-based platform that streamlines workflows and improves service delivery across various industries. Their AI Agents and CRM integrations are designed to create more efficient and personalized customer experiences, making them a valuable tool in the modern business landscape.