Dialogue AI Raises $6M to Power Live, AI-Driven Customer Research for Businesses

LOS ANGELES—Dialogue AI, an AI-native market research platform designed to bring real-time, conversational insights to teams across organizations, has officially launched with a $6 million seed funding round. The round was led by Lightspeed Venture Partners, with additional participation from Seven Stars, Uncommon Projects, and the Tornante Company, founded by Michael Eisner. Notable individual investors include the Chief Product Officer of Discord, a former CPO of Nextdoor, and a former CTO of Match Group. The platform leverages live, conversational AI to conduct dynamic customer interviews at scale, enabling businesses to gather deep, qualitative insights in real time. Unlike traditional survey methods, Dialogue AI’s technology simulates natural, human-like conversations, allowing for more nuanced and context-rich feedback. The system adapts in real time based on user responses, uncovering unexpected insights and reducing bias often found in static surveys. Built for cross-functional teams—from product and marketing to customer experience and strategy—Dialogue AI aims to democratize access to customer research, making it faster, more scalable, and actionable across departments. The company says its platform can conduct hundreds of interviews in a fraction of the time it would take a human researcher, while maintaining the depth and empathy of one-on-one conversations. The $140 billion market research industry has long been constrained by slow turnaround times, high costs, and limited scalability. Dialogue AI’s approach is designed to address these pain points by combining the speed of automation with the intelligence of generative AI. Early adopters have reported significant improvements in time-to-insight and the quality of customer understanding. With the new capital, Dialogue AI plans to expand its product capabilities, enhance its AI models for greater contextual accuracy, and grow its team to support enterprise clients. The company also intends to deepen integrations with existing product and analytics tools to streamline workflows. As companies increasingly rely on customer insights to drive innovation, Dialogue AI positions itself as a next-generation tool that brings the power of real-time, human-like conversation to every team—without the need for large research departments or lengthy timelines.