800.com Launches 800 Intelligence AI Toolkit to Transform Call-Driven Businesses with Automated Summaries, Scoring, and Smart Insights

800.com, a leading provider of business phone and call tracking solutions, has launched 800 Intelligence, a new AI-powered toolkit designed to transform how call-driven businesses manage and leverage customer conversations. The platform delivers real-time AI insights for every call, helping teams act faster and smarter. With 800 Intelligence enabled, every incoming or outgoing call is automatically analyzed and enriched with a comprehensive overview, quality score based on predefined team standards, suggested next steps, and custom fields tailored to business needs. A new Ask AI chatbot allows users to query call details in plain language—such as “What did the customer say about pricing?”—making it easy to extract key insights without reviewing full recordings. “800.com has opened our eyes to the power of their call intelligence solutions,” said Brian Syrett, Director of Customer Experience at Signature Worldwide. “Their AI-driven call analysis helps us maximize insights, and the way it aligns with our training reinforcement is helping drive ongoing employee performance and coaching.” The platform is designed to reduce administrative burden and accelerate workflows. By automating tasks like summarization and follow-up planning, 800 Intelligence allows teams to spend less time on documentation and more time engaging with leads and customers. “We’re investing in AI to improve everyday work,” said Bonnie Whitmire, Senior Product Owner at 800.com. “By automating the busywork around calls, 800 Intelligence helps teams spend less time reviewing and more time advancing opportunities. The result is faster workflows and more leads identified.” 800 Intelligence is available as an optional add-on for all existing 800.com plans. To use the full suite of features, Call Recording and Transcription must be enabled. The AI-powered insights are delivered directly in the caller’s Timeline, providing a centralized, actionable view of each conversation. This integration streamlines follow-ups, supports better coaching, and strengthens overall customer engagement. For more information, visit https://www.800.com/features/800-intelligence About 800.com 800.com empowers businesses to connect, track, and improve customer conversations through reliable phone systems, messaging solutions, and advanced analytics. The company serves thousands of organizations across industries, helping them turn every call into a strategic opportunity. Learn more at 800.com.