Technology Reply boosts Pusterla 1880's quoting speed by 90% with Oracle AI.

Technology Reply, a subsidiary of the Reply Group focused on designing solutions based on Oracle technology, has successfully optimized the quoting process for luxury packaging company Pusterla 1880 using artificial intelligence. This new system, developed with Oracle Cloud Infrastructure (OCI) and Oracle Database 23ai, significantly reduces the time required to generate and validate cost estimates, from several hours to under five minutes, cutting overall estimation time by more than 90%. Challenges and Traditional Methods Pusterla 1880, founded in 1880 and headquartered in Switzerland, is a renowned manufacturer of high-end packaging solutions for luxury brands. Over the past few years, the company faced increasing complexity in its quoting process due to growing customer demands for personalized products and fluctuating production costs. The traditional manual methods became inefficient and error-prone, leading to longer customer wait times and decreased operational efficiency. These issues not only hampered Pusterla 1880's ability to respond quickly to market changes but also affected client satisfaction. Development of the AI Solution To address these challenges, Pusterla 1880 partnered with Technology Reply. The solution they developed is an AI-driven quoting management system that integrates advanced machine learning algorithms and automation tools. The system consists of multiple AI agents designed to handle specific tasks within the quoting process. AI Configurator Assistant: Analyzes historical data to optimize and generate new production processes. Brief Analysis Assistant: Automatically extracts technical specifications from client project briefs. Estimates Assistant: Automates and optimizes the decision-making process by creating dynamic queries and retrieving relevant financial documents using Oracle AI Vector Search. This assistant also leverages a large language model (LLM) trained on Pusterla 1880’s business-specific knowledge to enhance the accuracy and quality of quotes. Implementation and Benefits The AI-based system was successfully implemented in early 2023, thanks to the collaboration between Technology Reply CEO Paolo Benini and Pusterla 1880 CTO Andrea Pusterla. Since its launch, the system has brought numerous benefits: Increased Efficiency: Quotations are now generated in less than five minutes, compared to the previous hours. Reduced Errors: Automated data handling minimizes human errors, ensuring higher accuracy and reliability in cost estimates. Strategic Pricing: The data-driven approach helps align prices more closely with actual production costs, reducing the risk of inaccurate quotes and maintaining strategic consistency in pricing decisions. Resource Management: Enhanced efficiency allows Pusterla 1880 to better manage its resources, respond faster to market demands, and improve overall operational performance. Luca Meana, President of Pusterla 1880, highlighted these improvements: "With the AI capabilities provided by Oracle Cloud Infrastructure and Oracle Database 23ai, along with Technology Reply's expertise, we have simplified our quoting process immensely. This has significantly sped up our response to client requests and minimized the risk of inaccurate decisions." Industry Impact and Future Potential The success of this project has been praised by industry insiders. Tirthankar Lahiri, Vice President of Technology Reply, emphasized the revolutionary impact of the integration: "Our work with Pusterla 1880 demonstrates how AI can seamlessly integrate into traditional manufacturing processes, driving smart automation and operational efficiency. This project sets a new benchmark for innovation in the industry." Pusterla 1880 is known for its commitment to sustainability and innovation, continuously researching new materials and technologies to produce high-quality, eco-friendly packaging. Technology Reply, with over 25 years of experience, specializes in developing innovative solutions on Oracle's technology platform, supporting businesses in their digital transformation and integration of AI, machine learning, and big data. Conclusion The collaboration between Pusterla 1880 and Technology Reply has not only transformed the former's quoting process but also set a precedent for how traditional manufacturing companies can leverage modern AI technology to stay competitive. The Oracle technology platform played a crucial role in enabling this transformation, providing the robust infrastructure and advanced AI tools necessary to streamline operations and enhance accuracy. This project showcases the potential of AI in optimizing workflows and driving innovation, making it a valuable reference for other enterprises looking to embrace digital transformation. Company Profiles Pusterla 1880: Founded in 1880, Pusterla 1880 leads in the luxury packaging sector, emphasizing sustainable practices and continuous innovation. Known for its high-quality, customized, and eco-friendly packaging solutions, the company partners with many international luxury brands. Technology Reply: A subsidiary of Reply Group, Technology Reply has been delivering Oracle-based technology solutions for over 25 years. With a focus on AI, machine learning, and big data, the company helps businesses achieve significant improvements in operational efficiency and innovation. Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. Oracle is a pioneer in cloud technology, offering mission-critical data management and AI solutions.