Altera Digital Health Unveils TouchWorks Note+ to Revolutionize Clinical Documentation with Ambient Listening and AI-Powered Note Generation

Altera Digital Health has announced the launch of TouchWorks Note+, a new ambient listening and automated note generation solution designed to help independent provider practices reduce documentation workload, save time, improve data accuracy, and strengthen patient interactions. Fully integrated with the TouchWorks® EHR platform, TouchWorks Note+ represents a major advancement in Altera’s ongoing investment in artificial intelligence and EHR workflow modernization. The solution stands out as the only system capable of combining multiple input types—ambient listening, voice dictation, text entry, and pre-set macros—into structured, codified clinical data that can be used for both patient care and billing. It captures natural conversations during patient visits using ambient listening technology on desktop devices, and in supported deployments, on mobile devices as well. The AI-powered system securely records interactions in the background, allowing providers to focus entirely on the patient, fostering better engagement and trust. After the visit, TouchWorks Note+ automatically generates a complete, editable note draft that providers can review and finalize with minimal effort. This eliminates the need for post-visit data entry or manual transcription, significantly reducing administrative burden. Because TouchWorks Note+ is deeply embedded within the TouchWorks EHR, providers don’t need to manage separate logins, copy and paste information, or re-enter data. This seamless integration standardizes documentation across visits, enhances consistency in clinical coding, and ensures higher-quality data for downstream applications such as reporting, analytics, and care coordination. Powered by Altera’s proprietary AI coordination platform, the solution can leverage the most advanced current and future large language models (LLMs) to deliver accurate, context-aware processing across diverse medical specialties and input methods. “As a practicing physician, I’ve seen how documentation eats into clinical time and drains cognitive energy. TouchWorks Note+ changes that by letting providers stay fully present with patients while the technology works quietly in the background,” said Dr. Jeanne Armstrong, Chief Medical Officer for TouchWorks EHR at Altera Digital Health. “This isn’t just about efficiency—it’s about restoring the human connection at the heart of healthcare.” TouchWorks Note+ marks the first in a series of AI-driven innovations from Altera Digital Health aimed at helping clinicians spend more time with patients and less time on administrative tasks. The company continues to focus on practical, incremental improvements that bring healthcare closer to its ideal state—without requiring disruptive overhauls. About Altera Digital Health A global leader in healthcare IT, Altera Digital Health develops and enhances digital solutions that make advanced care more accessible and effective. The company’s mission is to guide healthcare organizations step-by-step toward a future where technology supports, rather than hinders, the provider-patient relationship. By combining innovation with practical implementation, Altera helps partners achieve meaningful progress in delivering higher-quality, more sustainable care. For more information, visit www.alterahealth.com.