NextGen Healthcare Launches AI-Powered NextGen Navigator to Streamline Patient Support and Reduce Staff Workload

NextGen Healthcare, a leading provider of cloud-based healthcare technology solutions, has expanded its patient engagement portfolio with the launch of NextGen® Navigator, an AI-powered customer service agent built on the Luma platform. Designed for remote-first operations, the solution aims to reduce administrative strain on healthcare staff while improving patient communication and satisfaction. NextGen® Navigator is engineered to handle inbound calls intelligently and conversationally, automatically addressing common patient inquiries such as appointment scheduling, prescription refills, insurance verification, and billing questions. By responding in real time, the AI agent helps minimize call abandonment, reduce the volume of voicemails, and decrease the number of messages sent through patient portals—streamlining workflows for medical practices. The agent uses advanced natural language processing to understand context and deliver accurate, personalized responses, ensuring a seamless experience for patients. It integrates directly with NextGen’s existing electronic health record and practice management systems, enabling it to access up-to-date patient data and act with precision. By automating routine interactions, NextGen® Navigator allows clinical and administrative staff to focus on higher-value tasks, such as patient care and complex case management. The solution is particularly beneficial for practices facing staffing shortages or high call volumes, offering a scalable way to maintain responsive patient service without increasing overhead. NextGen Healthcare emphasizes that the AI agent operates under strict privacy and security protocols, ensuring compliance with HIPAA and other healthcare regulations. The company continues to prioritize patient trust and data protection as it advances its AI-driven tools. With the introduction of NextGen® Navigator, NextGen Healthcare reinforces its commitment to innovation in patient engagement, helping healthcare providers deliver faster, smarter, and more efficient care in an increasingly digital world.