MetLife and Sprout.ai Team Up to Enhance Global Claims Automation and Customer Experience

BOSTON—(BUSINESS WIRE)—Sprout.ai, a specialist in insurance automation, has announced a strategic partnership with MetLife, a global leader in insurance, to enhance claims automation and improve customer experiences. This collaboration extends across the United States, Asia, and Latin America, aiming to boost the accuracy, speed, and overall efficiency of claims processing. Sprout.ai’s AI technology seamlessly integrates into existing insurer systems, facilitating automated claims decisions that are both swift and equitable. By combining this advanced AI with MetLife’s human expertise, the partnership ensures that technology complements and enhances human judgment, empathy, and experience in every claims decision. Early successes in Latin America have shown promising results, with the solution significantly reducing claims turnaround times, increasing accuracy, and improving customer satisfaction. These achievements underscore the potential for a transformed claims experience, one that integrates the best of both human and machine capabilities. Roi Amir, CEO of Sprout.ai, commented, “This partnership is a testament to how AI can bring about substantial change in the insurance industry. By reducing processing times and enhancing accuracy, we are helping MetLife set new standards for customer claims experiences. Our goal is to deliver speed and empathy at scale.” Venkata Natarajan, MetLife U.S. Chief Information Officer, added, “Our collaboration with Sprout.ai exemplifies how MetLife is leveraging cutting-edge technology to meet and exceed customer expectations. Innovation is at the core of our efforts to modernize our global claims operations.” This partnership aligns with MetLife’s broader strategy to modernize its claims processes worldwide. Further rollouts of the AI-driven solution are anticipated in the U.S., Asia, and Latin America regions to continue driving improvements in claims handling. About MetLife MetLife, Inc. (NYSE: MET) is one of the world’s leading financial services companies, offering insurance, annuities, employee benefits, and asset management to help individuals and institutions build a more secure future. Founded in 1868, MetLife operates in over 40 markets globally, holding prominent positions in the United States, Asia, Latin America, Europe, and the Middle East. For more information, visit www.metlife.com. About Sprout.ai Sprout.ai is an award-winning technology firm dedicated to revolutionizing the insurance claims process for top-tier insurers, including AXA, MetLife, and AdvanceCare (part of the Generali group). With groundbreaking AI products, the platform accelerates claims handling, making it faster, easier, and more accurate, allowing claim adjusters to focus on providing compassionate support to customers. Sprout.ai operates globally, serving markets in Europe, the USA, Latin America, and the Asia-Pacific region. For more information, visit www.sprout.ai.