Stefanini Named "Exceptional Performer" in Whitelane 2025 IT Study

Stefanini Group has been recognized as an “Exceptional Performer” in client satisfaction in the 2025 Whitelane Swiss IT Sourcing Study. The global technology company achieved the highest overall satisfaction score in the study—85%, surpassing the sector average of 78%. It also ranked first in the Workplace Services category with a score of 83%, compared to the sector average of 79%, based on multiple key performance indicators (KPIs). This year marked Stefanini’s debut in the Whitelane Research study, and its strong performance underscores the company’s commitment to excellence in client service and operational delivery. According to Jef Loos, Research Lead for Europe at Whitelane, “All of Stefanini’s KPI scores are excellent, but account management stands out with a remarkable 94%—well above the sector average of 79%. This metric evaluates how effectively Stefanini manages client relationships from a strategic and commercial perspective, identifying new collaboration opportunities and areas for continuous improvement.” Farlei Kothe, CEO of Stefanini Group for North America, Europe, and Asia-Pacific, said the recognition reflects the company’s core values. “The Whitelane results validate our dedication to client satisfaction. It’s particularly rewarding that none of our clients in Switzerland reported dissatisfaction with our Workplace Services. This achievement reinforces our mission to deliver quality and inspires us to keep raising the bar.” The 2025 Swiss IT Sourcing Study, conducted by Whitelane Research, evaluates over 400 unique IT outsourcing relationships and more than 550 cloud platform engagements. The findings are based on input from nearly 170 of Switzerland’s largest organizations in terms of IT spending. For a complete overview of the study results, visit: https://whitelane.com/switzerland-2025/ Stefanini Group is a global technology consulting firm specializing in digital transformation and AI-driven solutions. The company partners with organizations to achieve operational excellence through a co-creative approach focused on delivering measurable results. With an AI-powered portfolio, Stefanini Group organizes its services across seven business units: Technology, Cybersecurity, Data & Analytics, Financial Technology, Operations, Marketing, and Manufacturing. Whitelane Research is a leading independent research firm focused on IT outsourcing across Europe. Its studies analyze over 2,300 client organizations annually, assessing more than 6,000 IT outsourcing relationships. Each year, Whitelane conducts over 500 in-depth interviews with senior IT executives, establishing itself as a trusted authority in identifying the most high-performing service providers in Europe. For more information about Whitelane Research, visit www.whitelane.com. The content of this press release is a translation and should not be considered official. The original version in the source language remains the authoritative text. Always refer to the original for legal and official purposes.