CoreX Acquires Volteo and Expands ServiceNow Intelligent Agent Lab

The CoreX, a leading ServiceNow consultancy and part of NewSpring Holdings, has completed its acquisition of Volteo, LLC, a ServiceNow Elite Partner. This strategic move is complemented by a significant investment in a new AI Agent Lab in Guadalajara, Mexico, aimed at driving innovation within the ServiceNow ecosystem. Strategic Expansion and Innovation The AI Agent Lab will function as a hub where clients can collaborate with CoreX experts to develop customized AI agents and accelerate their digital transformation initiatives. Additionally, the facility will serve as an executive briefing center, showcasing advanced ServiceNow capabilities to potential customers. According to Rick Wright, CEO of CoreX, this represents a multi-million dollar investment in creating innovative solutions that will redefine what’s possible with the ServiceNow platform. "Our new lab is designed to be a game changer, offering a hands-on environment for cutting-edge technology development and client engagement," Wright elaborated. Enhanced ServiceNow Center of Excellence The ServiceNow Center of Excellence, which will house the AI Agent Lab, has already been recognized for its high customer satisfaction in Northern Latin America. With this expansion, CoreX has added new offices and 30 specialized architects and engineers focused on ServiceNow. The company plans to continue hiring throughout the year to meet growing demand. These professionals will leverage ServiceNow’s specialized training programs to drive innovation and enhance client success. Enrique Upton, the Regional Vice President and General Manager of ServiceNow for Northern Latin America, commented on the significance of this partnership. "Latin America is one of the fastest-growing regions for ServiceNow, and CoreX is uniquely positioned to help us meet the evolving needs of this dynamic market. Together, we can offer localized expertise and innovation, enabling clients to achieve new levels of productivity and digital transformation." Immediate Benefits for Clients Fernando Gordoa, CEO of Volteo Digital, highlighted the immediate advantages for clients. "The AI lab and Center of Excellence are concrete investments in our clients' future. They will have access to a library of AI agents and scenarios designed to address real business challenges, significantly reducing return times and innovation cycles." Gordoa’s statement underscores the practical applications of the lab, which can directly benefit companies looking to optimize their operations and streamline processes using AI. Global Delivery Capabilities With the expanded operations in Guadalajara, CoreX now boasts a global delivery capability operating 24/7 across the United States, Mexico, Costa Rica, and Spain. This strategic spread enhances the company’s ability to support clients around the clock and ensures that they remain a key collaborator within ServiceNow’s rapidly growing Latin American region. Official Event To celebrate these achievements, CoreX will host an official inauguration event in Guadalajara on April 29, attended by executives, clients, and partners from ServiceNow. "This event will be a testament to our commitment to innovation and excellence in the region," Wright said, adding that it will provide a platform for stakeholders to network and explore new opportunities together. About CoreX Founded in 2023, CoreX aims to streamline manual and isolated processes by empowering clients through workflow-based connectivity solutions powered by ServiceNow. The company stands out with its unique blend of sectoral and functional expertise and unparalleled platform knowledge. CoreX leads in OT integrations and human-centric AI solutions available on the NOW Store, solidifying its position as a trailblazer in the digital transformation space. Industry Insights Industry experts commend CoreX’s approach, seeing it as a smart play to tap into Latin America’s digital transformation market. The combination of strategic acquisitions and targeted investments demonstrates CoreX’s commitment to staying at the forefront of technological innovation. With a strong backing from NewSpring Holdings, CoreX is well-positioned to offer comprehensive and cutting-edge services to its growing client base. About NewSpring Holdings NewSpring Holdings, founded in 1999, is a major investment strategy of NewSpring focused on developing sector-specific platforms. With over $3.5 billion in assets under management across five distinct strategies, the firm supports profitable and growing businesses through acquisitions and proven organic methods. NewSpring partners with high-performance innovators and operators, fostering growth and strategic opportunities. For more information, visit www.newspringcapital.com.